Customer Service Manager
About the job
- A four-year college degree is required.
- Three or more years of experience are required.
- Knowledge of business-to-business customer service principles, standards, methods and practices; effective problem-solving methods; and positive employee relations practices is required.
- Strong written and verbal communication skills, organization, prioritization, and decision-making ability are required.
- Demonstrated leadership ability and the ability to set high performance expectations are required.
- The ability to motivate and influence others, along with trustworthiness, is required.
- Direct, candid, and mature interpersonal skills, including effective active listening skills, are required.
- The ability to coordinate internal and external resources and organize, prioritize, and follow up on tasks is required.
- Good business judgment and decision-making skills are required.
- A disciplined results orientation, strong quality orientation, and attention to detail are required.
- Effective business writing skills are required.
- Enhanced computer and information technology literacy is required.
- Flexibility regarding working hours is required.
- Willingness to travel occasionally is required.
- Willingness to work in a fast-paced, ever-changing work environment is required.
- Coordinate and supervise the daily activities of business support, technical, or production teams.
- Set team priorities to ensure task completion and coordinate work activities with other supervisors.
- Make decisions guided by policies, procedures, and the business plan, with guidance and oversight from the manager.
- Ensure a safe workplace.
- Promote ways to improve quality of life and protect the environment in communities where the company does business.
- Be accountable for the performance of a shift, team, or unit.
- Apply management expertise to improve efficiency and accomplish operational objectives within the assigned area or department.
- Set employee priorities to meet daily deadlines and develop plans to meet short-term objectives.
- Identify and resolve operational problems using defined processes, expertise, and judgment.
- Work within budgetary and financial objectives set by the manager.
- Perform other assigned duties and special projects.
About the company
Carpenter Technology specializes in high-performance materials and advanced process solutions for aerospace, transportation, medical, and energy markets. Its offerings include superalloys and titanium powder technologies that support manufacturing techniques such as additive manufacturing (3D printing), enabling the production of advanced components. The company differentiates itself through its deep materials science expertise, a broad portfolio of high-performance powders and alloys, and end-to-end process knowledge that helps customers design, qualify, and produce parts with demanding performance. Carpenter’s goal is to help customers create critical, reliable products by providing materials and process solutions that unlock new design possibilities and improve performance across demanding applications.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Philadelphia, Pennsylvania
Founded
1889
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Simplify's Take
What believers are saying
- Fiscal 2026 operating income hit $702 million; FY2027 guidance reached $880 million.
- August 2026 board authorization added $1 billion for buybacks after repurchasing $179.1 million.
- Semiconductor, energy, and aerospace bookings strengthened in 2026, supporting volume, pricing, and mix.
What critics are saying
- Brian Malloy's July 2026 death revived Tony Thene, exposing leadership continuity risk.
- Aerospace demand concentration makes Boeing or Airbus production cuts hit 2027 cash flow fast.
- Brownfield expansion must hit early FY2028; delays would cap the FY2029 $1.3 billion target.
What makes Carpenter Technology unique
- Carpenter dominates nickel superalloys, titanium, and powder metallurgy for aerospace and defense.
- Its SAO segment delivered 37.8% margins in Q4 2026, a records streak.
- Long-term agreements and qualification barriers lock in customers like Boeing, Airbus, and Pratt.
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Benefits
- Life Insurance
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Disability Insurance
- 401(k) with company contributions