Hertz

Car rental services and fleet management

Customer Service Representative

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeFrankfurt, GermanyNo salary listedIn-person

About the Job

Requirements

Experience in the service or tourism industry.
Substantial experience in customer service.
Strong communication skills in German and English.

Responsibilities

Plan, organize, and control work activities.
Allocate vehicles to existing reservations.
Coordinate internally with colleagues and pass on important information.
Advise and support customers professionally in person at the counter, by email, and by telephone, including providing information about prices, vehicles, and the station network.
Accept reservations.
Verify customer qualifications.
Resolve customer problems efficiently and professionally.
Prepare and settle rental contracts according to rental guidelines.
Sell additional services through active revenue management.
Meet personal sales quotas and team goals.
Participate in training and coaching to improve performance.
Process reports and, where applicable, accident reports.
File documents.
Manage cash handling.
Handle accessories such as navigation systems, Wi-Fi devices, and child seats.

What You’ll Do:

Planung/Organisation/Kontrolle
- Fahrzeugdisposition zu bestehenden Reservierungen
- interne Abstimmung mit den Kollegen, Weitergabe von wichtigen Informationen
Service
- Professionelle Kundenberatung und –betreuung (Auskünfte zu Preisen, Fahrzeugen, Stationsnetz), persönlich am Counter sowie per schriftlich per E-Mail und am Telefon
- Annahme von Reservierungen
- Überprüfung der Kundenqualifikation
- Kundenprobleme effizient und professionell lösen
- Erstellung und Abrechnung von Mietverträgen gemäß Vermietrichtlinien
Verkauf
- Verkauf von Zusatzleistungen (aktives Revenue Management)
- Persönliche Verkaufsquoten erzielen sowie Teamziele erreichen
- Teilnahme an Trainings und Coachings zur Verbesserung der Leistung
Administration
- Bearbeitung von Reports und ggf. Unfallberichten
- Dokumentenablage
- Kassenführung
- Handling von Zubehör (Navigationssysteme, WiFi, Kindersitze, etc.)

What We’re Looking For:

Erfahrung aus der Dienstleistung oder Tourismusbranche
Fundierte Erfahrung in der Kundenbetreuung
Kommunikationsstärke in Deutsch und Englisch
Department focus areas include [department targets]

What You’ll Strive For:

Successful performance in key areas including [individual performance metrics]
Key Performance Metric 1
Key Performance Metric 2
Key Performance Metric 3

What You’ll Get:

40% off any standard Hertz Rental in a Corporate country
Paid Time Off
Employee Assistance Programme for employees and family

About the Company

Hertz

Car rental services and fleet management

Hertz rents cars, trucks, and vans to leisure and business customers through a global network of airport and urban locations. Customers choose a vehicle, set dates and pickup location, and pay the rental fee plus optional extras like insurance or GPS. The company differentiates itself with broad accessibility, convenient airport and city concessions, flexible pricing, and value-added add-ons. Its goal is to provide easy, reliable mobility for individuals and fleets by offering broad access, clear pricing, and useful services.

Company size: 10,001+
Company stage: IPO
Headquarters: Shadow Wood, Florida
Founded: 1918

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