Business Analyst @ StarCompliance

Role

We are looking for an inquisitive Business Analyst to help us drive superb client experience through effective inquiry resolution that addresses our users’ needs and increases client satisfaction. It’s an exciting time to join Star and in this role, there is a great opportunity to add value to our fast-growing products and user base. Our mission is to make compliance easy for organizations of all sizes and continue to strive to be the technology solution leader in regulatory compliance.

As a business analyst on StarCompliance’s product team, you’ll be responsible for reviewing inquiries, conducting investigations, performing prioritization and triage, and bringing issues and cases to resolution. This role plays a key part in optimizing our problem-solving approach and improving our product designs. The business analyst also has exposure to requirements gathering, user stories and workflow creation, and client suggestion review. This is an excellent opportunity to learn the product management team function and grow.

The business analyst will work with the product manager, product owner, scrum master, engineering teams, and customer success across multiple geographies. Reporting to the Product Manager, the business analyst will liaise with stakeholders and collaborate with our customer base and cross-functional teams to ensure that we understand our clients and support them the “right way”.

Responsibilities:

Detail-oriented approach to assess and resolve product- and data-related inquiries raised by stakeholders and clients
Investigate exemplar issues in order to determine underlying causes and develop problem-resolution approaches
Establish, monitor, and report on Key Performance Indicators to assess progress
Elicit requirements and feedback from internal and external constituents
Translate requirements into user stories, specifications, and acceptance criteria
Understand product feature goals and describe key use cases

Skills & Experience:

5+ years analysis experience
Passionate about problem-solving and client management
Ability to grasp and tackle complex issues
You love speaking with customers and translating their needs into functional capabilities
You are motivated and committed to completing tasks from start to finish
Capable of efficiently gathering information
Desire to help people understand the value of regulatory technology
Strong verbal and written communication skills
An interest in software application design and technology
Financial services industry preferred

Responsibilities:

Skills & Experience:

6 month growth

1 year growth

2 year growth