Manager Client Engagement

Company description

Tasked with tackling a labyrinth of payers and organized customers, with limited resources, payer marketers can sometimes feel trapped between a rock and—well…you know.

Which is why our clients need an agency that knows how to rock in a hard space. Since day one, Payer Sciences has approached managed markets from a different angle. We firmly believe the truth lies in the data. We relentlessly analyze what formulary decision-makers and prescribers actually do, revealing patterns and practices that impact stakeholders across the treatment journey, and drive bottom-line results.

This disciplined approach requires an investment in sharp minds and multiple perspectives. To that end, Payer Sciences has assembled a flat and flexible organization, with analytics, consulting and communications living together under one roof—as one fully aligned team—so that we’re always ready to rock. No matter how hard the space.

Payer Sciences is part of Publicis Health North America, and a subsidiary of the Publicis Group (OTCQX: PUBGY).

Overview

The Manager, Client Strategy and Execution drives day to day execution across assigned client workstreams, ensuring deliverables move forward with quality, pace, coordination, and clear communication. This role connects internal teams, translates priorities into workplans, manages timelines, and flags risks early while developing stronger account judgment and client service capability.

Responsibilities

Client Communication and Engagement

• Manage day to day client communication and engagement for assigned workstreams.
• Prepare status updates, next steps, decision logs, and meeting materials for client and internal discussions.
• Support client relationship management through responsiveness, command of project details, and clear follow through.

Delivery and Workstream Management

• Own development and delivery of assigned work products, ensuring deliverables are accurate and ready for review.
• Build and manage timelines, workplans, task lists, and execution steps across assigned projects.
• Coordinate cross functional teams, clarify responsibilities, and resolve execution barriers.

Resource and Capacity Awareness

• Coordinate day to day workload and assignments within assigned projects.
• Identify bandwidth issues early and surface resource constraints before they affect timing or quality.
• Maintain visibility into active deliverables, deadlines, dependencies, and team assignments.

Financial, Strategic, and Quality Support

• Support budget stewardship, financial tracking, and performance reporting as needed.
• Contribute to account planning, quarterly business planning, strategy development, and growth opportunity identification.
• Perform pre client quality checks and escalate risks with recommended actions.

People Development and Process Improvement

• Coach Associates and junior team members on process expectations, project execution, and communication standards.
• Execute established processes and surface opportunities to improve workflow, handoffs, or execution quality.
• Provide performance input and participate in development conversations as appropriate.

Critical Capabilities

• Project execution and follow through
• Cross functional coordination
• Client service orientation
• Prioritization
• Risk identification
• Clear communication
• Attention to detail

Qualifications

• Bachelor’s degree in business, marketing, healthcare, communications, life sciences, or a related field preferred; equivalent combinations of education and experience will be considered.
• 3+ years of relevant professional experience in client services, consulting, market access, healthcare, pharmaceutical communications, strategy, operations, project delivery, or a related discipline.
• Experience supporting cross-functional project teams, client workstreams, timelines, deliverables, and day-to-day execution in a fast-paced environment.
• Strong communication, collaboration, organization, problem-solving, attention to detail, and follow-through skills.
• Proficiency with standard business applications, including Microsoft PowerPoint, Excel, Word, and Outlook.

Success Measures

• Workstreams are organized, on track, and communicated clearly.
• Risks and bandwidth issues are raised early with options.
• Deliverables are accurate, client ready, and aligned to expectations.
• Junior team members receive practical coaching and support.

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

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Compensation Range: USD $60,800.00 - USD $93,600.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/30/2026.