Agentic AI & Automation Specialist - Customer Service, Mobility Aftermarket Division

Job Description

• Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience.
• Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven Customer Service activities.
• Build and maintain automation solutions using Power Platform, Power Automate, APIs, N8N and other relevant technologies.
• Integrate data and AI solutions with internal systems, databases, and business applications.
• Support the implementation, testing, deployment, troubleshooting, and continuous improvement of data, AI, and automation solutions.
• Translate business needs into practical data-driven and AI-enabled solutions, working closely with Customer Service process owners and stakeholders.
• Ensure appropriate data quality, governance, documentation, and compliance throughout the solution lifecycle.
• Share best practices and reusable solutions across Customer Service and regional teams.
• Support senior team members in complex AI, automation, and AI-agent initiatives, while promoting data and digital skills within the team.

Qualifications

• Bachelor’s degree in Computer Science, Data Science, Information Technology, Engineering, or a related field.
• Minimum 3 years of experience in AI, automation, business intelligence, or digital solutions, preferably in a business or Customer Service environment.
• Good knowledge of Python and SQL, with practical experience in data integration & process automation.
• Experience with Microsoft Power Platform, especially Power Automate; knowledge of APIs and MCP.
• N8N and system integration is an advantage.
• Experience with Generative AI, LLMs, RAG, or AI agents and their practical business applications.
• Experience in developing or supporting automation workflows, or AI-powered solutions.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into practical technical solutions.
• Good understanding of data quality, governance, security, and responsible use of AI.
• Strong communication and stakeholder management skills, with the ability to work effectively with both technical and business teams.
• Proactive, flexible and willing to continuously learn and apply new AI, data, and digital technologies.

Additional Information

• Committed 13th month bonus
• Collaboratively yearly performance bonus
• Meal & Parking allowances
• Premium insurance for employee
• Flexible benefits
• Domestic and international training opportunity
• Career development program with buddy and mentoring program
• Good benefits of company activities, team building and year end party
• Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era

Disclaimer: 

• Bosch does not charge any fees from candidates for interview participation under any circumstances
• Bosch does not request candidates to download applications or click on any links that require fees or lack credibility
• Bosch does not collect personal information without permission
• Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels
• If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam