Application Developer Lead: Salesforce Cloud Developer - Engineering

Now Brewing – application developer lead, Salesforce Cloud Developer!  #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

In this role, you will get to work on the latest features of Salesforce including Experience Cloud, Commerce Cloud and more!  Team is rapidly expanding and operates with a Startup mindset driving major transformation for Channel Development, US Licensed Stores, and our Global Licensed Stores. If you are looking for an area ripe with opportunities and where you can stretch and grow your leadership potential, this is the role for you.

As a Salesforce developer, you will identify, design, and deploy technology and process solutions, establishing key business capabilities enabling the realization of strategic initiatives and operational improvements of Starbucks’ global Salesforce orgs spanning products such as Sales Cloud, B2B Commerce, Experience Cloud, and others. This role requires proficiency in requirement analysis, solution design coupled with the ability to collaborate effectively across various technical and business partners across the company to maximize the benefits of the Salesforce platform, with a focus on elevating the user experience.  In addition to delivering well architected salesforce solutions, this role requires leadership through a strong customer service orientation and continuous improvement mindset to elevate partner (employee) and customer user experience.  The ability to lead, influence, negotiate, driving alignment and coach/mentor less experienced developers and partner effectively with others is critical to success in this role. Models and acts in accordance with Starbucks guiding principles.

As an application developer lead, you will:

Technical Design and Implementation
•    Support project initiation efforts by assisting in the definition of project scope, identification of the targeted solution. Assist project management in planning, estimating, scheduling, prioritization, and resource allocation exercises.
•    Participate in the solution design process: requirements gathering and backlog refinement, contributes to functional design, and leads technical design and development. Mitigates risk with prototypes and proof of concepts for complex problems as appropriate. Build incrementally, with an eye toward vision of the final product. Provide transparency in approach and progress, throughout the process. 
•    Develop software solutions to business problems. Leverage established design patterns and coding standards. Build solutions that are secure, durable, scalable, flexible, and accessible and proactively mitigate against production support issues.
•    Utilize agile delivery methodologies and participate in scrum teams in the execution of solution delivery projects.
•    Create and maintain documentation supporting training, system administration, deployment, and operational processes and procedures.
•    Demonstrate system proficiency and leverage subject matter expertise to perform root cause analysis and assess issue trends.
•    Coordinate issue resolution with vendors and/or cross-functional teams. Provide timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.
•    Consider overall user technology experience in thoughtfully designing engaging solutions

Platform Stewardship
•    Proactively participate in helping shape candidate solutions on the platform. This consultative part of the role explores the business capability portfolio to guide and direct solution options to ensure health of the platform.
•    Play a creative role in the Platform Stewardship portfolio. Contribute to the vision, roadmap, and platform investments needed to take our business solutions to the next level. Identify, influence, sell, and prioritize innovative platform opportunities, as well as technical debt, with regular reviews, creating programs and solutions to raise the level of the platform offering or remediate systemic operational problems.
•    Partner with cross functional teams, such as Infrastructure, Security, Architecture, QA, and key Development teams, to strengthen and elevate the platform from a technology perspective. Successfully drive designs and solutions through enterprise processes and governance to ensure compliant, secure, and supportable solutions. 
•    Deepen vendor relationships to understand and influence vendor product offerings and roadmaps, improves support engagement and gains insight into technology trends. 
•    Contribute to the platform development community by providing input, content and feedback on design patterns, coding standards, and shared libraries.

Leadership
•    Provide project leadership; initiate, organize, and champion small to medium development efforts for a team of developers over a shared code base. 
•    Supervise delivery of other developers on the team by setting priority and guiding deliverables. 
•    Represent the Development Team when engaged with cross functional teams, including functional analysts, Project Management, Development, Architecture, Infrastructure, and the business customer. 
•    Negotiate, facilitate, and influence others to gain alignment and mutually agreeable outcomes in complex and ambiguous situations. Socialize technical approach and design to project team and corresponding dependent teams.
•    Coach and mentor other application developers learning new skills and technologies.
•    Exhibit leadership courage with respectful, articulate positions to influence critical technology solutions.
•    Manage the initiative and delivers in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction, stakeholder management, on-time delivery, and efficient task execution.
 

We’d love to hear from people with:
•    8+ years of relevant IT experience
•    3+ years of experience with Salesforce B2B Commerce and Experience Cloud
•    4+ years of experience and understanding of the Salesforce Platform & architecture, data models, commerce out of the box features and capabilities
•    3+ years of experience in an Agile and DevOps environment
•    Experience implementing large scale eCommerce solutions with focus on Salesforce Commerce solutions
•    Experience in designing or building Salesforce Experience Cloud applications
•    Development experience in Salesforce Lightning Web Components (LWC)
•    Experience integrating salesforce with different business systems as well as working with integration tools (ETL, NiFI, Mulesoft etc.)
•    Experience in Apex, Flow, HTML and Javascript, CSS, calling REST/SOAP web services; SOQL, relational databases and SOQL
•    Knowledge of declarative tools (process builder, flow) and best practices on when to use programmatic implementations over declarative solutions.
•    Best practices understanding of salesforce security model and security implementation at the org and user levels Hands-on experience with platform tools (data loader, visual source code, workbench)
•    Solid understanding of environment management, release management, code versioning best practices and deployment methodologies
•    Teamwork is essential; a sense of humor preferred
•    Salesforce certifications are a plus

Technical Proficiency
•    Understanding of implications from design and implementation choices toward building secure, scalable, durable, flexible, accessible solutions. 
•    Aptitude to pick up new technologies and trends, as they become relevant for the business and our platforms.  
•    Ability to write and value high quality, reusable software with minimal defects.
•    Ability to learn and incorporate new technologies, concepts, and development languages.
•    Thorough understanding of data transport mechanisms and integrations including synchronous, asynchronous, bulk data, tightly and loosely coupled methods.
•    Working understanding of application architecture, infrastructure and security concepts and technical implementation.
•    Ability to analyze, diagnose and propose solutions to user problems.
•    Ability to understand and escalate technical challenges with options and recommendations.
•    Knowledge of business context and trends, as well as the business customers’ opportunities. Awareness of the functional aspects of the solution.

Interpersonal Skills
•    Ability to create and articulate ideas and solutions for both technical and business functions
•    Ability to use facts and data to influence peers and leads on solutions and designs
•    Ability to work with process owners and identify information technology solutions that enable business process improvements
•    Excellent verbal and written communication skills
•    Ability to negotiate priorities, approach, designs and ideas with team members and customers
•    Strong analytical and problem-solving skills
•    Ability to balance multiple priorities and meet deadlines
•    Ability to use business knowledge, sound judgment, and resourcefulness to proactively
•    Ability to make timely and effective decisions using a mixture of intuition, analysis, experience, and judgment

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. 
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.