Full-Time
Senior Software Engineer 1
Posted on 1/5/2026
Syncro
51-200 employees
Integrated MSP IT management platform
Compensation Overview
$117k - $164k/yr
Remote in USA
Remote
 Software Engineering (1) |
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- 5+ years professional experience and mastery with Ruby on Rails
- 4+ years experience with React and Javascript
- Experience building, and operating scalable applications
- Work experience in a SaaS and Scrum environment
- Experience with relational database systems such as PostgreSQL, MySQL or Microsoft SQL Server
- Experience with web communication protocols such as REST, gRPC or SOAP
- Experience with version control systems (e.g., Git)
- Organizational and leadership skills, including experience as a technical lead on previous projects
- Design and develop robust software solutions across the Syncro platform, potentially including the desktop agent, using foundational engineering principles and adhering to established architecture, frameworks, coding standards, design patterns, and best practices
- Lead architectural discussions and propose technical direction for significant platform areas
- Scope and lead the development and rapid delivery of scalable, performant features
- Mentor and guide more junior engineers, helping them grow and continue to develop their skill sets
- Collaborate with cross-functional teams to understand product requirements and ensure seamless integration with existing systems
- Incorporate feedback from code reviews and produce clean, readable, testable code generally in adherence with object oriented principles
- Contribute to test plans and write appropriate unit, integration, and system tests
- Produce effective test automation to help ensure that our CI/CD pipeline maintains a high level of quality enabling rapid deployment
- Collaborate with QA to ensure features are tested appropriately
- Contribute significantly to epics / initiatives
- Provide accurate status and clearly communicate ahead of time if commitments won't be met
- Troubleshoot and resolve complex technical issues
- Stay updated on the latest technologies, frameworks, and industry trends relevant to the tech stack and platform
- Contribute to the development of technical documentation and knowledge base articles
- Professional experience with C# and .NET
- Experience with desktop development
SyncroMSP offers a unified platform for managed services providers to run their IT businesses. It combines remote monitoring and management (RMM), help-desk tickets, invoicing, credit card payments, and many integrations into one dashboard. MSPs subscribe to the platform and use it to monitor client systems, handle support tickets, bill clients, and collect payments, with features that work together in a single toolset. The product is offered on a subscription basis, often with a free trial to let new users try the platform before committing. What sets SyncroMSP apart is the consolidation of core IT management tasks into one integrated system built specifically for MSPs, reducing the need for multiple separate software tools. The company aims to help MSPs run their operations more efficiently and profitably by lowering costs, simplifying workflows, and improving service delivery.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Kirkland, Washington
Founded
2017
Simplify's Take
What believers are saying
- Carl Koussan-Price appointed CMO February 2026 accelerates global growth.
- Marc Brown, ex-Microsoft CVP, joined board to guide ITSM expansion.
- Ironscales partnership March 2026 simplifies AI email security via Marketplace.
What critics are saying
- Microsoft Copilot erodes XMM value in 12-24 months.
- Linux Agent beta fails adoption by Q3 2026, fragmenting RMM.
- Freshworks commoditizes flat-fee model in 12-18 months.
What makes Syncro unique
- Syncro integrates PSA, RMM, and remote access into one flat-fee platform.
- Linux Agent launched February 2026 enables unified Windows, Mac, Linux monitoring.
- XMM platform consolidates Microsoft 365 management with MSP billing automation.
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Benefits
Health Insurance
Unlimited Paid Time Off
Remote Work Options
401(k) Company Match
Parental Leave
Company Equity
Company News
Syncro product update: February 2026 Release. Automate Microsoft 365 billing & enhance RMM with Syncro's Linux Agent, GDPR-ready backup (EU), and powerful executive reporting tools. Feb 4, 2026 Table of contents. This month, Syncro introduces significant expansions to its RMM capabilities with the launch of the Linux Agent, automated Microsoft 365 license billing, and enhanced visibility through reporting upgrades. In this release. New features released in February 2026. Linux Agent Open Beta. The new Linux Agent brings RMM functionality to critical server and workstation environments. This enables partners to standardize their monitoring and support workflows across Windows, Mac, and Linux assets from a single console. * Robust Scripting: Deploy and manage full Bash scripts with native module support for alerts and ticket creation. * Comprehensive Monitoring: Gain immediate fleet visibility today through hardware specifications and offline presence alerting, or use its robust scripting engine to trigger custom RMM alerts for critical system metrics with built-in disk and memory monitors coming soon. * Secure Remote Support: Initiate one-click Splashtop remote desktop sessions directly from the Syncro console for full GUI access, or leverage integrated scripting for seamless troubleshooting that never interrupts the end-user. * Broad Distribution Support: Supports standardized, silent deployment across Ubuntu, RHEL, and Debian-based systems. Microsoft 365 License Billing: automated invoicing (early access). Syncro is expanding its Universal Billing engine to include direct integration with your synced Microsoft licenses. This feature streamlines the invoicing process by automatically syncing license counts to your recurring invoices, ensuring you never miss a billable seat. * Real-Time License Sync: Automatically detects Microsoft 365 license changes, such as adding new Business Standard seats or removing licenses for terminated users, and adjusts the next recurring invoice accordingly. * Flexible Quantity Options: Choose to bill based on total licenses owned or only those currently consumed by active users. * Customized Client Pricing: Set unique per-license rates for individual clients directly within their recurring invoice settings. * Revenue Recovery: Eliminates the need for manual reconciliation between Microsoft 365 and Syncro, reducing administrative overhead and billing errors. Syncro Cloud Backup: EU Region Support & GDPR tools for Microsoft 365. SyncroMSP has expanded its Microsoft 365 Cloud Backup capabilities to support international data residency requirements and privacy regulations. New Compliance & Data Residency Features: * Azure EU Region Support: Customers can now choose to back up and store their Microsoft 365 tenant data within the Azure EU region to meet local data sovereignty needs. * GDPR Purge Requests: Syncro now supports specialized purge requests for individual users across all tenants, ensuring MSPs can stay compliant with Right to Erasure (GDPR) mandates. Microsoft 365 onboarding - New enhanced authentication UI*. SyncroMSP has replaced silent authentication failures with a responsive and informative UI designed to guide users through the M365 integration process. * Permission Verification: Clearly identifies if an authenticating account is missing from the required "Admin Agents" group. * Relationship Checks: Detects if a CSP tenant lacks the necessary customer relationships before allowing the integration to proceed. * MFA Compliance: Alerts technicians if an admin account was not properly prompted for MFA, ensuring secure connections. Reporting and data extraction updates. These updates close critical reporting gaps by delivering higher-impact data for billing accuracy and executive communication. * Patching Enhancements: Now includes granular details on patching status to better demonstrate proactive security during QBRs. * Dynamic Asset Exports: You can now export your customized Asset list view directly to a CSV, matching the specific columns and filters you have applied. * Billing Reconciliation: The Pending Ticket Charges report now includes ticket subjects and service item context for faster revenue verification. The Ticket Time Entry Report now includes ticket subject and totals for actual time and billable time. Quality of life updates. SyncroMSP has implemented several stability and performance improvements across the platform: * Asset Management: Improved stability of the Syncro Live Agent Runner Service by reducing WMI errors in Backgrounding Tools. * Mac Support: Enhanced reliability for Mac agent online status reporting and auto-filled contact forms. * Scripting: Fixed an issue where manually scheduled internal reboot scripts could not be canceled or removed. * Ticket Automation: Mailbox settings now correctly apply designated Issue Type and Ticket Status values upon ticket creation. * Enhanced Asset Patch Visibility via Syncro API: The Syncro API now supports asset patch data, allowing you to easily track which patches are recently installed or missing. * Ticket Automations can now be managed by users who are not Global Administrators through a new permission available in Security Groups configured for All Customers. * Browser-level preferences are now stored for the opened and closed state of each section on the right side of the Ticket Details page. Users who mostly go to the Ticket Details page to enter comments can close all other sections to avoid scrolling down to the Ticket Communications section. * A new endpoint (/customer_assets/{id}/patches) has been created to retrieve asset patching details, offering more access to managed asset data, and can be helpful in creating PowerBI reports. * A new endpoint (/tickets/{id}/comments) has been created to retrieve Ticket Comments. The ability to retrieve the complete ticket comment history other than the initial comment or description from the main Tickets API endpoint will be sunset in the future, making this new endpoint the mechanism to manage the full history of comments via API. Coming soon: roadmap highlights. Beyond this month's active updates, Syncro is continuously developing new tools to automate your most complex workflows. The following features are currently in development to further enhance your security posture and billing efficiency in the coming months. * Microsoft 365 Baseline Expansion: Automated assessment of 75 critical security settings aligned with CIS benchmarks to prevent configuration drift. * Payments: Integration of Stripe ACH to broaden your payment processing options. Frequently asked questions: February 2026 Release Summary. What are the key features included in the Syncro February 2026 release? This release introduces the Linux Agent Open Beta for RMM parity, M365 License Billing for automated invoicing, Syncro Cloud Backup support for the Azure EU region, and Reporting Updates featuring customizable Asset View CSV exports. How does Syncro Cloud Backup support GDPR and EU data residency? Syncro Cloud Backup now allows partners to store Microsoft 365 tenant data within the Azure EU region to meet data sovereignty requirements. It also supports GDPR purge requests for individual users across all tenants to satisfy "Right to Erasure" mandates. Does Syncro now support Linux RMM and remote access? Yes. The Linux Agent (currently in Open Beta) provides robust scripting, monitoring, and alerting for Linux server and workstation environments. It also includes secure remote access via Splashtop and background CLI tools. What is M365 License Billing in Syncro? Part of Syncro's Universal Billing platform, this feature automatically syncs Microsoft 365 license counts to recurring invoices. It eliminates manual billing reconciliation and ensures accurate seat counts for Business Standard and other common licenses. What reporting improvements were added to Syncro this month? Key updates include Dynamic Column exports for Asset views, improved Executive Summary reports with patching and alert details, and enhanced Pending Ticket Charges reports that include ticket summaries for easier billing reconciliation. Stay connected. * Register: Join its February Release Webinar on February 11th at 10 am PST to see these features in action. * Full Details: View the full February 2026 Release Notes for a complete list of bug fixes and back-end updates. I'm deeply committed to putting users at the center of its product development efforts - so SyncroMSP can deliver an innovative product that truly helps partners achieve operational excellence.
Syncro, a unified IT management platform provider, has appointed Carl Koussan-Price as chief marketing officer to lead its global marketing organisation and go-to-market strategy. Koussan-Price previously served as SVP of marketing at ZoomInfo, where he led global marketing and growth initiatives. He has also held senior leadership roles at Freshworks, driving pipeline and revenue growth across international markets. Syncro offers an Extended Monitoring and Management platform that integrates endpoint management, professional services automation and Microsoft 365 multi-tenant management. The company serves midsized managed service providers and internal IT teams, helping them simplify operations and strengthen security. CEO Michael George said Koussan-Price's experience building scalable go-to-market engines will be critical as the company expands its market reach.
Syncro, Ironscales partner to strengthen email security offerings for MSPs. Syncro, which offers an extended monitoring and management (XMM) platform built mid-sized MSPs and IT teams, has partnered with AI-driven email security provider Ironscales to simplify how MSPs purchase, provision and bill email security solutions. Available via the Syncro Marketplace, the Ironscales adaptive email security solution can be provisioned for clients with consolidated billing through Syncro's universal billing model. The integration eliminates the need for multiple vendor portals and invoices, officials said. "MSPs want enterprise-grade security without enterprise-grade complexity," said Andy Cormier, channel chief for Syncro. "Our partnership with Ironscales delivers AI-driven email security that integrates seamlessly with MSP workflows, paired with a zero-touch billing experience. Licenses are automatically mapped, automatically invoiced and fully managed through Syncro. There are no spreadsheets, no portal hopping and no month-end reconciliation." Ironscales is an AI-driven, self-learning email security platform designed to protect organizations from advanced threats, including phishing, business email compromise (BEC), account takeover (ATO) and deepfake-powered attacks by combining adaptive AI with human insights. Its cloud-native architecture integrates with Microsoft 365 and Google Workspace, officials said. "The integration with Syncro expands how MSPs deliver essential email security through the remote monitoring and management (RMM) and billing workflows they already use," said Eyal Benishti, CEO of Ironscales. "It helps MSPs deploy protection faster while reducing operational overhead."
Why SyncroMSP partnered with CyberDrain to launch Snapshot: A free Microsoft 365 security tool for MSPs. Syncro and CyberDrain partner to launch Syncro Snapshot, a free, frictionless Microsoft 365 security assessment tool for MSPs. Learn more. Table of contents. Introducing a faster, simpler way to strengthen Microsoft 365 security. MSPs need quick, reliable ways to assess and improve client security, especially in complex Microsoft 365 tenant environments. That's why SyncroMSP is excited to introduce Syncro Snapshot, a free, frictionless Microsoft 365 tenant security assessment built in partnership with CyberDrain. Snapshot gives MSPs instant visibility into security gaps, misconfigurations, and risk exposure. What's more, it accomplishes this without the usual setup, credential storage, or integration overhead. It's fast, lightweight, and designed to make proactive security conversations easier, more effective, and more profitable. This collaboration combines Syncro's MSP-focused Extended Monitoring and Management (XMM)(TM) platform with CyberDrain's deep Microsoft 365 expertise, resulting in a tool that MSPs can use immediately and with confidence. Why SyncroMSP built it. Every MSP knows that security conversations are critical. However, it's not always an easy conversation to start. Many clients assume their Microsoft 365 tenant is already secure "out of the box," or they may view additional security services as optional. That is, until something goes wrong. Additionally, assessing a tenant's environment often requires navigating complex dashboards, performing manual audits, or using tools that demand credential storage or full onboarding. These points of friction can make it difficult to discuss security early in the sales process. With a fast, single-use scan, Snapshot evaluates a tenant's Microsoft 365 security posture against Microsoft's baseline recommendations and best practices. It never stores data or saves credentials. The result? A clean, professional report MSPs can use to start meaningful conversations, educate clients, and drive action. "Every MSP I talk to says the same thing - they want fast, reliable security assessments without the friction that slows down a sales conversation," said Rich Dean, Senior Director of Product Management at Syncro. "We listened. That's why we partnered with CyberDrain to build Syncro Snapshot. It's fast, secure, and ready to run right away. No onboarding, no accounts, no stored data. Just run an assessment, get a clean report, and start selling with confidence." What it delivers. Syncro Snapshot is purpose-built for MSPs, designed to provide clear, actionable insights without the manual heavy lifting usually associated with security audits. Meaning, no scripting, deep configuration, or data mapping. All you have to do is visit the Snapshot site, authenticate with Microsoft 365 credentials, and let the tool do the rest. Snapshot quickly evaluates key security controls, including: * Identity and access management * Multi-factor authentication (MFA) coverage * Privileged and Global Admin governance * Secure Score performance * Configuration and license optimization You'll receive an executive-ready dashboard and report that highlights misconfigurations, security gaps, risk exposure, and ROI-based recommendations. But the real value is what you can do with the insights: * Reduce risk and strengthen client security posture * Kickstart presales conversations with real data * Justify security investments with clear ROI * Improve configuration hygiene and compliance readiness * Identify new service opportunities with existing and prospective clients Without this visibility, MSPs risk leaving vulnerabilities unaddressed or missing crucial opportunities to build trust, demonstrate expertise, and expand security offerings. Snapshot supports all Microsoft 365 tenants and is optimized for Business Premium and up, unlocking the deepest level of insight where advanced security capabilities are available. Designed for ease, built for opportunity. What makes Snapshot powerful isn't just the data. It's how seamlessly it fits into your workflow. Whether you're looking to kick off a sales or presales conversation, strengthen existing client relationships, or validate security improvements you've already made, the tool provides immediate, professional-grade insight that demonstrates your MSP's value. Even better - it accomplishes this without introducing the usual risks or complexity of traditional assessments. It's a trusted entry point, a lead-generation lever, and a value demonstration engine all in one. Partnering for a stronger, simpler security future. CyberDrain's CIPP (CyberDrain Improved Partner Portal) has earned a trusted reputation for multi-tenant Microsoft 365 automation and management. Combining that expertise with Syncro's XMM(TM) platform brings MSPs a unified way to assess risk, demonstrate value, and build trust from the very first interaction. Together, SyncroMSP is enabling MSPs to deliver better security outcomes faster and with more confidence. Ready to see it in action? The Syncro Snapshot assessment is available today and is completely free to use. Start your assessment now. Want to see the tool in action and get your questions answered? Join SyncroMSP for a live webinar with Syncro and CyberDrain on December 12, 2025, where SyncroMSP'll walk through a demo and share practical ways MSPs can use the assessment to drive growth and security wins.
Marc Brown, former Microsoft CVP, joins Syncro board of directors amid strategic ITSM initiatives and accelerated growth. Syncro, a provider of a unified platform for managed service providers (MSPs) and internal IT teams, announced the appointment of technology veteran Marc Brown to its board of directors. Brown brings a distinguished 25-year career of strategic leadership and value creation at the highest levels of the technology industry, underscoring Syncro's accelerating trajectory as a high-growth category leader delivering the next generation IT Service Management (ITSM) platform for the SMB market. "Marc is a proven architect of exponential growth and value in the global technology ecosystem," said Michael George, CEO of Syncro. The addition of an executive of Brown's stature, with deep expertise in enterprise software, data infrastructure, and the MSP channel, serves as powerful validation of Syncro's market position and exceptional value delivery within both the MSP and Internal IT segments. "Marc is a proven architect of exponential growth and value in the global technology ecosystem," said Michael George, CEO of Syncro. "Marc's decades of strategic leadership, especially his tenure as Corporate Vice President at Microsoft, where he oversaw landmark acquisitions like LinkedIn, GitHub, and Minecraft, provides an unparalleled depth of insight as we enhance and extend Microsoft's critical enterprise functionality for the SMB. This experience, combined with his sage advice, will be crucial in guiding Syncro as we continue to innovate and expand our unified platform to power the next generation of MSPs and internal IT teams."