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Shively Diversified Management Services

Warehouse & Repair Centre Head

Warehouse & FulfillmentConfirmed live in the last 24 hours
Full-timeAuburn Hills, MI, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Mechanical, Electrical, or Mechatronics Engineering, or equivalent experience.
  • 12–18 years of experience in CNC service, depot repair, spares, or service operations leadership.
  • Strong knowledge of CNC spindles, drives, motors, controllers, and service-parts planning and warehouse execution.
  • Experience with ERP/WMS inventory transactions, traceability, cycle counting, and service-level management.
  • Proven leadership of technical teams with standardized workflows, documentation, and KPI discipline.
  • Frequent exposure to warehouse, repair, and customer manufacturing environments with hazards such as noise, electricity, chemicals or coolants, heavy equipment, and automated or manual machinery.
  • Ability to stand and walk on shop floors, occasionally bend and lift or carry parts or fixtures, and periodically work extended hours to support escalations and urgent service needs.

Responsibilities

  • Own service parts planning across USA Tech Centres using demand forecasting, ABC classification, and critical spares strategy.
  • Define and manage min–max levels, reorder points, and service-level targets for fill rate and backorder control.
  • Run warehouse execution, including receiving, put-away, pick/pack/ship, expediting, and packaging standards for high-value components.
  • Maintain inventory accuracy through cycle counting, audits, and disciplined WMS/ERP transaction processing.
  • Establish fulfillment service-level agreements to Zone Heads and service teams for standard and expedited turnaround.
  • Manage slow-moving and obsolete inventory controls and disposition processes while protecting availability.
  • Own depot repair operations for spindles, drives, motors, and controllers with standardized diagnostics, work instructions, and test protocols.
  • Implement intake triage with clear warranty versus non-warranty and repair versus replace disposition, and priority tiers.
  • Enforce incoming inspection, in-process checks, final validation, and documented test results before repaired items are released.
  • Drive repair turnaround performance through capacity planning, scheduling, and standard repair turnaround tiers by component type.
  • Maintain repair history and failure-code data to improve reliability and reduce repeat issues.
  • Serve as the central escalation point for complex technical issues, supporting Zone and field teams with rapid diagnostics and containment actions.
  • Coordinate technical support and parts prioritization for uptime-critical breakdowns, including expedited workflows and decision authority.
  • Lead structured root cause analysis and corrective actions with documented closure, owners, and timelines.
  • Build and maintain a knowledge base of repeat failures, repair learnings, and recommended field actions.
  • Run recurring escalation reviews with Zone Heads and service leadership to focus on uptime drivers and prevent recurrence.
  • Create a repair-versus-replace decision framework with cost targets and governance to control total service cost.
  • Improve repair yield and reliability through standardized processes, training, and quality-system discipline.
  • Maintain work instructions, repair travelers, test reports, calibration and verification records, and traceability documentation.
  • Manage external repair vendors and suppliers as needed, including lead time, quality, cost, and warranty recovery.
  • Enforce safety, 5S, and compliance practices in warehouse and repair operations, including ESD controls where applicable.
  • Lead, coach, and develop warehouse, logistics, repair, and administrative teams with clear roles, expectations, and accountability.
  • Plan capacity and coverage, cross-train critical roles, and build bench strength.
  • Establish a daily and weekly performance rhythm for shipment performance, turnaround time, backlog, fill rate, inventory accuracy, and escalation closures.
  • Coordinate priorities with the Country Head and Zone Heads to align inventory, repairs, and technical support with business needs.
  • Build an execution culture centered on speed, accuracy, quality, safety, and ownership.
  • Monitor spare parts fill rate and backorder rate.
  • Monitor inventory turns and slow-moving or obsolete inventory reduction.
  • Monitor inventory accuracy through cycle-count and audit performance.
  • Monitor repair turnaround time by component category and backlog aging.
  • Monitor first-pass repair quality and repeat-failure percentage.
  • Monitor repair cost savings versus replacement and warranty recovery where applicable.
  • Monitor on-time shipment performance for standard and expedited shipments.
  • Monitor escalation closure time and effectiveness through repeat-issue reduction.

About the Company

Shively Diversified Management Services

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