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Sysmex

Manufactures automated hematology analyzers and diagnostics

Field Service Technician

Full-TimeDeadline 8/26/27
$20.60 - $32.37/hr+ Overtime pay + Annual incentive bonus
Entry, Junior
Bachelor's, Associate's
Evansville, IN, USA
RemoteMust be willing to relocate to any service district throughout the United States; training travel may reach 50% within the United States.
Field ServiceEquipment Field Service

About the job

Requirements
  • An associate degree or 0–3 years of required experience in Biomedical Engineering, Electronics, or Clinical Laboratory Science, including experience in the Armed Forces.
  • A bachelor's degree is preferred.
  • Completion of Sysmex-certified instrument training.
  • A valid driver's license or the ability to obtain one within 90 days.
  • Willingness to relocate to any service district throughout the United States.
  • General computer knowledge in a Windows environment.
  • Ability to explain complex technical information about Sysmex instrument systems in simple and understandable terms.
  • Presentation and influence skills.
  • Facilitation skills.
  • Ability to maintain stable performance under pressure or opposition and handle stress acceptably.
  • Ability to maintain a high energy level and positive attitude.
  • Excellent command of spoken and written English.
  • Satisfaction of customer credentialing requirements, generally including proof of current vaccinations for measles, mumps, rubella, varicella, and COVID-19.
  • Ability to complete pre-employment substance abuse testing.
Responsibilities
  • Successfully complete all training required to perform Field Service Technician duties.
  • Travel within service districts during the training program to work with a mentor or assist with service-related tasks.
  • Provide service support in the assigned service districts after completing the training program.
  • Accept a Service Engineer or related position after successfully completing the program.
  • Install, maintain, and repair Sysmex instruments and systems.
  • Identify and analyze instrument problems.
  • Repair instruments to meet specifications.
  • Perform pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
  • Schedule modifications through the Technical Service Bulletin and Engineering Change Request processes.
  • Monitor and respond to communication devices during scheduled times.
  • Document service-related activities, including inventory, service orders, expense reports, and other required records.
  • Perform duties within defined service standards for scheduled maintenance, demand service events, installations, labor-hour goals, and first-visit repair rates.
  • Support and own technical issues at existing customer sites.
  • Work cross-functionally with Sysmex associates to achieve customer resolution and maintain customer satisfaction.
  • Maintain expenses within guidelines.
  • Maintain customer account management and organizational standards.
  • Control parts inventory and company property.
  • Perform duties in a manner that develops confidence, promotes goodwill, and maintains or improves product and customer-service credibility.
  • Promote effective, positive, and productive communication and teamwork among Sysmex personnel.
Desired Qualifications
  • Basic knowledge of Laboratory Information System systems and interfacing principles.
  • A second language, such as Spanish, French, or Portuguese.

About the company

Sysmex designs and sells instruments and reagents for in-vitro diagnostics, with a focus on automated hematology analyzers that count and evaluate blood cells, enabling clinical decision-making. Over time, it expanded into genetics through the acquisition of Oxford Gene Technology and into rapid antimicrobial testing with Astrego, broadening its diagnostic portfolio. The company differentiates itself by growing through acquisitions to build a diverse, global product line and by maintaining a strong brand presence in workflows for hematology, genetics, and infectious disease testing across more than 190 countries. Its goal is to provide essential, reliable diagnostic tools that support healthcare worldwide, helping clinicians diagnose and treat diseases faster and more accurately.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Kobe, Japan

Founded

1968

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Simplify Jobs

Simplify's Take

What believers are saying

  • May 2026 XR-Series launch upgrades hematology throughput, analytics, and workflow for labs.
  • CN-9000 and CN-6000 expand high-throughput hemostasis automation across large hospitals and testing centers.
  • Fiscal 2026-2028 plan targets ¥600 billion sales and 16.7% operating margin by 2028.

What critics are saying

  • FDA recalled DI-60 in 2025 for barcode misattribution; patient-safety trust is at risk.
  • 2026 report says prior expansion diluted investment, forcing stricter capital discipline and portfolio pruning.
  • Beckman Coulter patent litigation remains an existential overhang for hematology and assay IP.

What makes Sysmex unique

  • Hematology remains Sysmex's global moat; 2026 report cites No.1 market share.
  • April 2026 acquired JEOL's clinical chemistry business, broadening core diagnostics beyond blood counts.
  • Direct sales in Europe, Americas, Italy, and Egypt deepen customer intimacy and service control.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

Bereavement Leave

401(k) Retirement Plan

401(k) Company Match

Annual Incentive Bonus

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

33%

2 year growth

33%
International Tennis Federation
Sep 16th, 2026
Integrity in Flight: ITA completes a long-distance drone test flight to advance anti-doping sample transport.

Integrity in Flight: ITA completes a long-distance drone test flight to advance anti-doping sample transport. The International Testing Agency (ITA), in collaboration with the Alaska Center for Unmanned Aircraft Systems Integration (ACUASI), part of the University of Alaska Fairbanks, and Sysmex, a global provider of clinical laboratory diagnostic and haematology systems, has completed a 1,000 km drone test flight in Nenana, Alaska, to assess whether anti-doping blood samples can be transported safely and reliably over extended distances while maintaining their integrity. Anti-doping samples often need to safely reach a WADA-accredited laboratory within demanding timelines. This can create significant logistical challenges during major sporting events, particularly where venues and laboratories are separated by long distances or where road transport is affected by congestion. Similar challenges can arise in mountainous regions, remote locations or areas with limited transport infrastructure. Drone delivery could provide an additional option when conventional transport is slower, less predictable or difficult to organise, including at major events such as the Olympic Games where timely sample delivery is critical to efficient anti-doping operations and the integrity of the Games. In certain circumstances, sample transportation via drone can provide a more cost-effective and environmentally friendly option compared to traditional courier services. The autonomous heavy-lift aircraft, produced by Windracers, completed a 1,000 km flight on 19 August 2026 over several hours, operating from Nenana Municipal Airport in the interior of Alaska. ACUASI provided operational and technical support for the test flight, including flight planning and execution, drawing on its expertise in long-range unmanned aircraft operations. The demanding Alaskan setting provided a distinctive environment in which to assess the operational feasibility of transporting sensitive biological samples over long distances. "Innovation is essential to addressing practical challenges in anti-doping, but it must always be underpinned by robust science and the highest standards of sample integrity and chain of custody," said Benjamin Cohen, ITA Director General. "Through this research, we are assessing whether drone technology can become a reliable additional option for transporting samples over long distances or across difficult terrain. The findings may also have applications beyond anti-doping, particularly in helping remote communities access laboratory and medical services more quickly and efficiently." For the study, anonymised blood samples from healthy subjects underwent initial analysis and then were divided into two groups: one was transported onboard the drone, while the other remained on the ground as a control group. Sensors accompanied the samples throughout the flight to record temperature, atmospheric pressure, humidity, vibrations, and acceleration. These measurements will help researchers assess the conditions experienced by the samples and determine whether they affect the relevant blood biomarkers. Following the flight, the transported samples and control samples were analysed again in the same temporary, purpose-built satellite laboratory installed inside a hangar at Nenana Municipal Airport. The laboratory was equipped by Sysmex with automated haematology analysis technology and was operated by the director of the WADA-accredited laboratory in Dresden, Germany, ensuring that WADA's documentations for blood sample analysis were rigorously followed. This ad-hoc setup allowed both groups of samples to be analysed promptly, under the same conditions and using the same equipment in the same location. Sysmex also enabled the long-distance test flight through a financial contribution to the project. The Alaska test builds on the ITA's first study into drone transport, conducted in Doha in 2022 in collaboration with the Anti-Doping Laboratory Qatar and Swiss drone specialist RigiTech, and is part of the ITA's wider research into drone enabled sample transport brought together under the project name "Integrity in Flight". During the initial trial in Doha, urine, blood and Dried Blood Spot samples were transported on multiple drone flights covering distances of up to approximately 20 kilometres. The study demonstrated the operational potential of drones for short-distance transport, while post-flight analysis indicated that relevant blood biomarkers had not been adversely affected. The Alaska study represents the next stage, extending the research to a substantially longer journey and a more complex operational setting. The research is not intended to replace established transportation arrangements. Its purpose is to establish whether autonomous aircraft could become a reliable additional tool for specific operational situations, subject to scientific validation, aviation requirements, chain-of-custody procedures, sample-security protocols and applicable anti-doping rules. WADA Senior Director, Science and Medicine, Prof. Olivier Rabin, said: "Testing athletes' samples remains a central pillar of the global anti-doping system, and it is an important way to deter those who might otherwise contemplate breaking the rules, as well as catching those who do. However, transporting samples to WADA-accredited laboratories for analysis can be an expensive and logistically difficult process for Anti-Doping Organizations to ensure full integrity of the samples during the transportation phase, especially from remote or difficult to access areas to the laboratories. Modern technologies have the potential to successfully alleviate some of the challenges while not compromising quality. They must of course be robustly tested to ensure they are fully reliable and fit-for-purpose in the anti-doping context. WADA commends the ITA and its partners for seeking to innovate in this way. "The ITA will compare the results recorded before and after the flight to determine whether the journey had any discernible impact on white and red blood cell populations and indices relevant to the Athlete Biological Passport. Should the study confirm that blood-sample integrity can be maintained during extended drone flights, the findings could support new transport options for anti-doping organisations and major event organisers. "Sysmex is proud to support this research, but what excites us most is what it signals beyond sport. The same technology that can move a blood sample across 1,000 kilometres of Alaskan wilderness could one day bring timely diagnostics to patients in the world's most remote communities," said Andy Hay, Chairman of the Board of Directors, Sysmex America Inc. Long-distance drone transport may help connect remote communities with medical laboratories in regions where local analytical capacity or reliable transport infrastructure is limited. The ITA intends to submit the findings for publication in a peer-reviewed scientific journal. This will allow the evidence to be independently assessed and potentially used by other organisations working in anti-doping, laboratory medicine and healthcare. The results of the scientific analysis will be communicated once the evaluation has been completed.

Manufacturing & Logistics Online
May 29th, 2026
Sysmex America unveils next generation XR-Series to streamline hematology testing.

Sysmex America unveils next generation XR-Series to streamline hematology testing. Sysmex America introduces the XR-Series, featuring the XR-10 Automated Hematology Module, designed to deliver fast, reliable results with improved analytics and workflow efficiency for busy laboratories. May 29, 2026 Sysmex America, Inc. has unveiled the next generation XR-Series, a hematology solution designed to help busy laboratories deliver fast, reliable results while maintaining efficient workflows. At the center of the new system is the XR-10 Automated Hematology Module, built for high-complexity laboratories that need speed, consistency and dependable performance. The next-generation XR-Series builds on the trusted capabilities of the popular XN-Series, adding higher throughput, enhanced analytics and complementary solutions that streamline daily lab operations. Enhancements to the WBC differential reagent, combined with innovative 3D scattergram visualization and the optional WPC channel on the XR-20 Automated Hematology Module, provide valuable insights that support result interpretation, improve flagging accuracy and increase confidence in results. The new reagent formulation allows greater separation of cell clusters in the WDF scattergram without sacrificing accurate WBC differential flagging. For existing Sysmex hematology users, the transition is designed to be seamless. The system maintains the familiar operation and user interface of the widely adopted XN-Series while preserving its modular design. The XR-9000 configuration for high-volume labs also integrates with complementary products that help automate routine steps and increase efficiency, supporting smoother workflows across the laboratory. The new frontier of point-of-care testing. Discover how next-generation handheld diagnostics are changing medicine at the speed of care. Get the Free eBook

PR Newswire
May 28th, 2026
Sysmex America launches XR-Series hematology solution for clinical laboratories

Sysmex America has launched the next generation XR-Series hematology solution for clinical laboratories. The system centres on the XR-10 Automated Hematology Module, designed for high-complexity labs requiring speed and consistency. Building on the XN-Series, the new platform offers higher throughput, enhanced analytics and streamlined workflows. The XR-20 module features an optional WPC channel and improved WBC differential reagent with 3D scattergram visualisation for better result interpretation and flagging accuracy. The system maintains the familiar XN-Series interface and modular design, enabling smooth transitions for existing users. The high-volume XR-9000 configuration integrates with complementary automation products. Sysmex America, based in Chicago, is the Americas regional affiliate of Kobe-based Sysmex Corporation, offering diagnostic solutions across hematology, hemostasis, urinalysis, flow cytometry and informatics.

Sysmex
May 28th, 2026
Sysmex America introduces next generation xr-series(tm) hematology solution for clinical laboratories.

Sysmex America introduces next generation xr-series(tm) hematology solution for clinical laboratories. Chicago - May 28, 2026 - Sysmex America, Inc., a leading diagnostic solutions company offering hematology, hemostasis, urinalysis, flow cytometry and informatic solutions, has introduced the next generation XR-Series, a hematology solution designed to help busy laboratories deliver fast, reliable results while maintaining efficient workflows. At the center of the new system is the XR-10 Automated Hematology Module, built for high-complexity laboratories that need speed, consistency and dependable performance. The next-generation XR-Series builds on the trusted capabilities of the popular XN-Series(TM), adding higher throughput, enhanced analytics and complementary solutions that streamline daily lab operations. "The XR-Series reflects our commitment to helping laboratories work smarter without disrupting the workflows they depend on," said Dan Zortman, CEO of Sysmex America. "By combining proven reliability, advanced analytics and the support of our award-winning service teams, the XR-Series analyzers help laboratories deliver the accuracy and precision clinicians rely on for outstanding patient care." Enhancements to the WBC differential reagent, combined with innovative 3D scattergram visualization and the optional WPC channel on the XR-20 Automated Hematology Module, provide valuable insights that support result interpretation, improve flagging accuracy and increase confidence in results. The new reagent formulation allows greater separation of cell clusters in the WDF scattergram without sacrificing accurate WBC differential flagging. For existing Sysmex hematology users, the transition is designed to be seamless. The system maintains the familiar operation and user interface of the widely adopted XN-Series while preserving its modular design. This allows laboratories to quickly adopt the new system while benefiting from improved performance. The XR-9000(TM) configuration for high-volume labs also integrates with complementary products that help automate routine steps and increase efficiency, supporting smoother workflows across the laboratory. The next generation XR-Series is backed by Sysmex America's award-winning service and support teams, helping laboratories keep systems running smoothly and maintain confidence in their results. To learn more about the XR-Series and Sysmex America's full portfolio of hematology products, visit www.sysmex.com. About Sysmex America The combination of Sysmex America's new testing methods and innovative hematology, hemostasis, urinalysis, flow cytometry and informatic systems are transforming the future of healthcare and contributing to healthier lives. As Americas regional affiliate of Kobe, Japan-based Sysmex Corporation - a trusted global leader respected for optimizing the efficiency, operations and financial performance of clinical laboratories - it offers diagnostic products that equip patients and the healthcare professionals who treat them with the information needed to make decisions with greater trust and confidence. Forbes magazine named Sysmex one of the most innovative companies in the healthcare equipment and services category, and the Center for Companies That Care named Sysmex America to its "Honor Roll." Learn more about Sysmex America at www.sysmex.com/Sysmex America, Inc. Media Contact Julie Baron [email protected] 847-525-3043

Sysmex Corporation
Mar 5th, 2026
Sysmex Acquires Additional Shares in RIKEN GENESIS and Converts Company to a Subsidiary

This section provides Sysmex’s most recent news releases related to IR information, products and support, research and development, corporate information and other notifications.