Technical Account Manager - AI Agents
About the job
- Proven experience as a Technical Account Manager, SaaS Account Manager, or a technically strong Customer Success Manager.
- Strong technical troubleshooting skills with a deep understanding of artificial intelligence technologies.
- Experience with customer go-lives and technical implementations.
- Familiarity with customer relationship management systems and customer support tools.
- Ability to manage multiple accounts simultaneously with attention to detail.
- Own and manage a portfolio of customer accounts for AI Agents.
- Proactively reach out to customers to ensure their needs are met and identify opportunities for expansion.
- Configure AI agents effectively and efficiently, ensuring alignment with customer requirements.
- Troubleshoot technical issues independently before escalating to engineering teams.
- Manage engineering handoffs without losing ownership of the customer relationship.
- Verify fixes and address any concerns raised by customers promptly.
- Identify trends and expansion opportunities within accounts to drive growth.
- Collaborate with integration engineers for custom integrations and coding as necessary.
- Maintain up-to-date knowledge of product features and updates to provide the best service to customers.
- Facilitate customer go-lives and ensure successful implementations of AI solutions.
- Maintain accurate records of customer interactions and technical issues in the customer relationship management system.
- Prepare and deliver presentations and reports to stakeholders as needed.
- Work US business hours to ensure alignment with global clients.
- Experience in artificial intelligence and machine learning technologies.
- Background in software development or integration engineering.
- Knowledge of industry best practices in customer success management.
- Familiarity with project management methodologies.
- Experience working in a startup environment.
About the company
Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$2.2M
Headquarters
Berkeley, California
Founded
2018
Get referred to Wing Assistant
See people who can refer or advise you
Simplify's Take
What believers are saying
- Wing reported 210% annualized growth after $1.4 million revenue-based financing in 2023.
- Its 2026 careers pages show active hiring, suggesting demand and ongoing operational expansion.
- 2026 content marketing around outsourcing and AI services strengthens lead generation against smaller rivals.
What critics are saying
- Wing still relies on low-margin labor subscriptions, exposing it to price wars and churn.
- 2026 job posts tie Wing to M32 AI, signaling uncertain strategic drift from core services.
- The mandatory arbitration terms and security complaints raise client-trust risk before 2027 renewals.
What makes Wing Assistant unique
- Wing bundles dedicated virtual assistants with customer success and task-workspace software.
- Its 2026 hiring pages emphasize global remote coverage across hundreds of open roles.
- Wing markets specialized vertical support, including medical scribing and customer service outsourcing guides.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Performance Bonus
- Job Security
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- Remote Work Options
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Company Social Events
- Holiday & Overtime Pay