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Sézane

Direct-to-consumer Parisian fashion brand

Assistant Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeAix-en-Provence, FranceNo salary listedIn-person

About the Job

Requirements

  • A passion for retail and a commitment to satisfying customers through strong service and generosity.
  • The ability to guide the team by example through a proactive approach and strong on-the-floor leadership.
  • The ability to support employees’ growth and development to ensure optimal customer service, and to lead large teams.
  • An agile, energetic, and dynamic approach to carrying out the role’s responsibilities.

Responsibilities

  • Make customers the priority and provide every customer with a personalized welcome and optimal service.
  • Provide omnichannel solutions across retail and web channels.
  • Model expertise for the team to help develop customer relationships and sales.
  • Make constructive recommendations to the store director to support continuous improvement.
  • Help ensure the safety of people and property.
  • Motivate the team and create a positive, harmonious work environment; encourage cooperation within the team and among managers.
  • Integrate new employees and organize on-floor monthly schedules, tracking daily schedules.
  • Set clear objectives for employees, monitor their progress, give direction, and provide the resources they need.
  • Develop employees’ skills to meet customer-service and brand-image standards.
  • Identify employees with advancement potential; recruit and train employees; and develop succession plans with the store director.
  • Support employees through challenging management situations and ensure information is shared across the team.
  • Continuously optimize team organization.
  • Ensure employees embody the brand’s image and maintain the store’s presentation.
  • Participate in collection displays and monitor their upkeep; maintain visual merchandising throughout the day.
  • Optimize commercial opportunities through effective store management.
  • Monitor fashion trends and competitors, and coordinate or participate in planning in-store marketing events.
  • Apply Sézane policies, standards, procedures, and operational processes, including stock management, cycle counts, and cash-register closing.
  • Handle returns, exchanges, and reservations; organize and manage replenishment deliveries.
  • Follow cash-flow and controlling procedures; prepare and verify cash floats, conduct cash collections, and ensure end-of-day routines are followed.
  • Ensure technical equipment, including cash registers, scanners, and back-office equipment, works and that faults are reported and tracked.
  • Train employees to use cash registers and follow related procedures and good practices to provide a strong customer experience.
  • Prevent markdown losses, administrative losses, and other financial losses.

About the Company

Sézane

Direct-to-consumer Parisian fashion brand

Sézane is a direct-to-consumer French fashion brand offering women’s and men’s apparel, leather goods, accessories, shoes, and home decor with a Parisian-chic look, built on in-house design and vertically integrated production. It releases new collections monthly in limited quantities to create desire, and unsold items from past lines are sold twice yearly as Archives. About 90% of revenue comes from online sales, with Appartements stores providing intimate, home-like shopping experiences. Its strengths include skipping intermediaries, scarcity-driven drops, a global digital-native presence, immersive physical stores, and a strong sustainability and social mission (B Corp since 2021; eco-friendly materials and the DEMAIN program).

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2013

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