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Dartmouth Health

Academic health system and medical education

Emergency Dispatch Operator

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours
Full-timeLebanon, NH, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • One year of experience in a telephone-based customer service role is required; healthcare-environment experience is preferred, and one year of telecommunications experience is required.
  • Must be able to use a computer and phone for extended periods.
  • Must be able to use multiple software programs and equipment in a fast-paced environment while assisting others.
  • Communication and interpersonal service skills, and the ability to work independently and as part of a team, are required.
  • Initiative, self-accountability, organizational skills, and time-management skills are required.
  • Must comply with D-H policies and standards applicable to the role.

Responsibilities

  • Act as the first point of contact for callers, patients, and staff in a 24x7 environment, obtaining sufficient information to determine the nature and urgency of calls and responding or referring them appropriately.
  • Receive, transfer, and place calls using appropriate telephone etiquette and a standardized greeting.
  • Answer questions promptly and courteously and provide general information to external users.
  • Interact professionally with individuals, providing attention, support, and assistance to foster exceptional customer service.
  • Use computer and telephone/paging systems proficiently.
  • Maintain a pleasant, helpful demeanor and a professional attitude toward internal users and external customers.
  • Perform switchboard processes precisely and accurately for emergency alarms, codes, and disaster incidents.
  • Use multiple mass communication notification tools proficiently.
  • Respond efficiently and accurately to emergency codes according to designated procedures, including Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
  • Perform other duties as required or assigned.

Desired Qualifications

  • Healthcare-environment experience in telephone-based customer service is preferred.

About the Company

Dartmouth Health

Academic health system and medical education

Dartmouth Health runs New Hampshire’s largest private employer and a regional academic health system serving northern New England, with DHMC and a wide network of hospitals and clinics. It provides care through more than 2,000 providers across nearly every specialty, including the Dartmouth Cancer Center and Dartmouth Health Children’s. It blends clinical care with education and research by training about 400 residents and fellows each year with Dartmouth and the Geisel School of Medicine, and by conducting clinical trials with Geisel and the White River Junction VA Medical Center. Its goal is to deliver exceptional, personal care while advancing medicine and meeting the health needs of the communities it serves.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lebanon, NH
Founded
Not listed

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