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Apex Service Partners

National buy-and-own platform for home services

HVAC Install Manager

HVAC & Building SystemsUpdated on Nov 11
Full-timeAsheville, NC, USAIn-person

About the Job

Requirements

  • A current H3-1 HVAC license in North Carolina or South Carolina is required.
  • At least 3 years of residential HVAC installation experience with diagnostic troubleshooting and repair service, including air conditioning and heating systems.
  • Ability to train others.
  • A valid driver's license with an acceptable driving record.
  • An acceptable criminal background check.

Responsibilities

  • Facilitate and perform quality and safety inspections on new installations, and troubleshoot and resolve installation and start-up issues.
  • Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Installation Technicians.
  • Partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate customer service in accordance with company standards and procedures.
  • Follow up on and resolve escalated customer disputes and complaints, ensuring effective, long-term resolutions, and provide daily feedback to the Operations Manager.
  • Plan, forecast, and coordinate installations, and communicate clear goals and expectations to Installation Technicians.
  • Help instill a fun and nurturing culture.
  • Incorporate safety topics into one-to-one coaching conversations, weekly meetings, and training sessions, and monitor and act on trends involving Installation Technician callbacks and service opportunities.

Desired Qualifications

  • Experience with ServiceTitan is a plus, but not required.

About the Company

Apex Service Partners

National buy-and-own platform for home services

Apex Service Partners is a national residential services platform focused on HVAC, plumbing, and electrical trades. It grows by acquiring majority stakes in established local home-service businesses and keeps their brand, leadership, and day-to-day operations, while providing a centralized Partner Services network (finance, recruiting, training, marketing, procurement, and technology). This structure lets local operators keep autonomy but gain scale and buying power through centralized support, enabling consistent operations across its 75 brands in 46 states and 13,000+ employees. The goal is to expand through acquisitions to build a broad national platform of trusted local providers and drive operating efficiencies and growth.

Company size
501-1,000
Company stage
Debt Financing
Total funding
$5.9B
Headquarters
Tampa, FL
Founded
2019

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