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Arco Educação

B2B K-12 education technology provider

Financial Customer Service Analyst

Customer Experience +1Confirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Solid prior experience in Financial Customer Service, Accounts Receivable, or B2B Collections.
  • A consultative approach and strong communication skills to lead corporate meetings and client alignments.
  • Advanced analytical ability to interpret operational data, including volume, service-level agreement performance, contact reasons, and repeat contacts, and turn it into root-cause diagnoses and action plans.
  • Experience working cross-functionally and engaging multiple corporate teams to resolve problems.

Responsibilities

  • Serve as a consultative point of contact for partner schools on complex financial matters, conducting direct meetings to understand and resolve operational issues such as account blocks, balance discrepancies, complex negotiations, and unlocated credits.
  • Analyze service data, including volume, service-level agreement performance, contact reasons, and repeat contacts, to diagnose root causes and propose structural solutions that prevent recurring requests.
  • Take direct ownership of cases with schools across workflows involving multiple teams, such as payment plans combining overdue and upcoming invoices, manual credit application, write-offs, and cancellations.
  • Coordinate with and follow up with Financial Operations, Collections, Billing, and Commercial/Customer Success teams until issues are fully resolved.
  • Act as a technical resource for the Financial Customer Service team on escalated, complex cases.
  • Support area coordination with executive reports and data-based insights into major bottlenecks in the customer financial journey.

Desired Qualifications

  • Proficiency with business intelligence and data analysis tools, including Metabase, advanced Excel, and SQL queries.
  • Prior experience serving business-to-business customers.
  • Operational experience with customer relationship management platforms such as Salesforce and financial enterprise resource planning systems such as Oracle and SAP Business One.

About the Company

Arco Educação

B2B K-12 education technology provider

Arco Educação delivers a full pedagogical system to private K-12 schools in Brazil through a B2B subscription model. Its offering combines printed and digital textbooks, an online learning platform, and teacher training, all updated annually and designed to standardize a high-quality curriculum from early childhood through high school. The platform includes data analytics to track student performance and support personalized learning paths, helping partner schools improve outcomes while receiving a predictable revenue stream from long-term contracts per student. Arco originated from the Ari de Sá family’s education business and grew from SAS (Sistema Ari de Sá) into a public company that listed on Nasdaq in 2018, differentiating itself by integrating content, technology, and services in a scalable, data-driven education solution for Brazil’s private schools.

Company size
1,001-5,000
Company stage
IPO
Headquarters
São Paulo, Brazil
Founded
2004

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