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Mercier Consultancy Group

Danish Speaking Reservations Agent For Booking.com

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Danish, spoken and written, is mandatory.
  • Proficiency in English is required for communication within the international work environment.
  • A valid European Union passport or a valid Greek work permit is required.
  • Strong digital literacy and the ability to navigate multiple software platforms simultaneously are required.

Responsibilities

  • Provide customer support regarding travel reservations via phone, email, and chat.
  • Assist travelers with modifications, cancellations, and inquiries about Booking.com accommodations.
  • Identify and resolve travel-related issues to ensure a high-quality customer experience.
  • Maintain product knowledge within the global travel and hospitality industry.
  • Collaborate with international teams to uphold service standards and efficiency for travel partners.
  • Handle sensitive information and payment-related queries with discretion and professionalism.
  • Represent the brand in customer interactions.

Desired Qualifications

  • Previous experience in the travel industry, hospitality, or customer service is considered a significant advantage.
  • A passion for travel and a genuine desire to assist others in creating memorable experiences.

About the Company

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