All Accor

Global hotel management, franchising, loyalty program

Guest Service Agent Reservation

Hotel Guest ServicesUpdated on Nov 11

Part-timeNoosa Heads QLD, AustraliaNo salary listedIn-person

About the Job

Requirements

Customer service experience.
Exposure to systems; Opera is preferred.
An open driver's license.
Ability to multitask and work in multiple areas of the Front Office department.
Availability to cover a seven-day roster.

Responsibilities

Promptly answer reservation requests and record them accurately.
Maintain open and reciprocal communication between the Front Office and Reservations Office.
Complete daily duties, including correspondence and reports.
Follow emergency communication procedures, ensuring media enquiries are answered only by the nominated spokesperson.
Bring payment issues to the attention of the Reservations Supervisor and Financial Controller.
Ensure Authority Forms are received and filed for all chargeback bookings.
Maintain an understanding of competitors.
Promote upselling of hotel services.
Manage no-show bookings in accordance with the hotel cancellation policy.
Understand group booking transactions.
Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA audits.
Perform other duties assigned by the Supervisor or Manager.

Desired Qualifications

Opera systems exposure.

Job Description

Promptly answer all requests for reservations and record them accurately.
Communication between Front Office and Reservations Office open and reciprocal.
Ensure completion of daily duties (e.g. Correspondence, Reports, etc)
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.
Ensure Authority Forms are received and filed for all chargeback bookings.
To have an understanding of our competitors.
Promote up selling of hotel services.
Manage no show bookings in accordance with the hotel cancellation policy
Understand group booking transactions.
Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits
Any other duties assigned by your Supervisor / Manager.

Qualifications

Customer Service experience
Exposure to systems (preferred Opera)
Open driver's license
Ability to multi-task and work in multiple areas in the Front Office department

Additional Information

30% discount on food and beverage at Accor properties worldwide
Generous accommodation discounts across 4,500+ properties in over 110 countries
Career mobility across Accor’s global brand portfolio
25% Discount in our signature Restaurant Cibaria & Bar Capri
Immediate Commencement
Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skill
Available for 7 day Roster coverage
Open to Part Time employment

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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