Surgical Scheduler - CMG Call Center

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$18.57 - $23.23

Scheduled Weekly Hours:

40

Position Overview

• Collaborates with OR and GI Endoscopy Unit to schedule cases, negotiating date and time, and avoiding resource conflicts. Coordinates special procedure needs with appropriate Organization departments and staff, as well as external resources.
• Gathers complete patient and procedure information. Schedules procedures and testing for patients at the hospital on a timely basis.
• Prepares and distributes schedules in accordance with established time frames. Works closely with physicians and office administration to schedule and maximize utilization of time.
• Obtains pre-certification and authorizations from various insurance carriers to facilitate maximum utilization and efficiency and minimal procedure-related problems. Completes referrals and pre-certifications for patients according to insurance requirements.
• Demonstrates willingness to assist co-workers during periods of heightened patient activity.
• Works independently to assure prompt patient service both on the telephone and at the front desk. Oversees the registration and checkout process and the handling of medical records to assure efficient flow of patients through the office.
• Reviews promptly with physician routine issues, difficulties and unusual circumstances. Handles promptly patient problems/complaints. Refers difficult situations to Director/Manager.
• Performs all medical receptionist duties, including but not limited to, answering phone calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co-pays and fees from patients and completing computer and paperwork associated with these functions. Coordinates the communication of follow-up care needs/reminder cards to patients.
• Oversees the filing of information into medical records according to established protocol, the preparation, pulling and filling of charts and the purging of charts for effective record management.
• Plans daily schedule to maximize physician productivity in the practice. Coordinates/schedules other physician activities/programs with various CH departments.
• Coordinates hospital patient activity for doctors and billing company.
• Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources (e.g., exam rooms, equipment) to ensure appropriate resources for each provider.
• Works in conjunction with physician(s) and Director/Manager to develop and implement a practice-specific plan for the introduction and growth of the practice in the community.

MINIMUM REQUIREMENTS

• High School Diploma or GED
• One-year medical office or hospital setting experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or Hear
• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl
• Continuous physical demands include:
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Moderate HearingAnticipated Occupational Exposure Risks Include the following: N/A

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.