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Jambalaya Group

Senior Wealth Management Associate - Concierge Team Lead

Wealth Management & Financial AdvisoryUpdated on Nov 13
Full-timeLouisville, KY, USA$80k - $105k

About the Job

Requirements

  • At least five years of wealth-management, financial-advisory, private-banking, or comparable client-service experience.
  • Demonstrated success supporting advisors and affluent or high-net-worth client relationships.
  • Active securities registrations, such as Series 7 and Series 63/65/66, are required; the exact combination depends on assigned responsibilities.
  • Working knowledge of investments, trading workflows, financial planning, account operations, and client-service best practices.
  • The ability to communicate calmly and confidently and exercise judgment in sensitive or complex client situations.
  • Leadership, mentoring, or team-coordination experience is required.
  • A service-oriented career mindset; the role does not require building a personal book of business.
  • Strong organization, discretion, accountability, and attention to detail.
  • The position is contingent upon successful completion of a background check.

Responsibilities

  • Serve as a trusted extension of advisor teams for high-value client relationships, providing proactive and responsive support.
  • Communicate directly with clients, coordinate complex requests, and ensure timely, polished follow-through.
  • Support or execute trading and account activity within the scope of the candidate's registrations, role authority, and practice procedures.
  • Complete analytical work and help advisors evaluate client opportunities and next steps.
  • Anticipate client and advisor needs, identify potential issues early, and bring solutions rather than simply escalating problems.
  • Help establish consistent service standards, workflows, documentation, and accountability across the concierge team.
  • Coach and support developing team members who are progressing from financial planning into concierge or advisor roles.
  • Partner with practice leadership to balance service capacity, assign work effectively, and improve the client experience.
  • Protect confidential information and operate within all applicable practice and regulatory requirements.

Desired Qualifications

  • CFP, ChFC, CRPC, FPQP, or another relevant credential is preferred.

About the Company

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