Senior Fraud Prevention Operations Manager

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

We are building a high-performing Fraud Operations team focused on protecting our payment ecosystem, mitigating financial and regulatory risks, and delivering an outstanding customer experience. As a Senior Manager of Fraud Operations, you will lead the operation from a business and strategic perspective, ensuring that fraud prevention policies are effectively implemented, operational performance is continuously optimized, and regulatory requirements are met.

In this role, you will oversee fraud prevention operations and lead the Quality Assurance team, establishing robust controls, monitoring operational effectiveness, and driving continuous improvement across fraud prevention processes. You will also be responsible for fraud-related regulatory compliance, ensuring adherence to applicable Central Bank of Brazil (Banco Central do Brasil) regulations and requirements for financial institutions.

A key component of this role is managing the effectiveness and efficiency of fraud prevention strategies through performance monitoring, with a strong focus on false-positive and false-negative rates, balancing fraud loss prevention, risk exposure, operational productivity, and customer experience.

This is a strategic leadership role that combines business acumen, operational excellence, regulatory oversight, and people leadership. It requires strong expertise in fraud prevention, payments, authentication, chargebacks, and card network rules, as well as the ability to translate data and regulatory requirements into effective policies, operational controls, and measurable business outcomes.

Role Responsibilities

Responsible for overseeing internal fraud prevention operations from a business and strategic perspective, ensuring the effective implementation, governance, and continuous improvement of fraud prevention policies, controls, and Standard Operating Procedures (SOPs). You will lead the operational Quality Assurance (QA) team, driving decision accuracy, process consistency, and adherence to established policies and regulatory requirements. The role is also responsible for monitoring and optimizing operational performance, with a strong focus on false-positive and false-negative rates, fraud losses, operational efficiency, and customer experience. Additionally, you will lead fraud-related regulatory initiatives, ensuring alignment with applicable Central Bank of Brazil (Banco Central do Brasil) regulations and payment network requirements, while partnering with cross-functional teams to strengthen fraud controls, mitigate risks, and deliver sustainable business outcomes

Role Qualifications

• A proven track record in leading fraud operations, deep knowledge of payments, authentication, chargebacks, regulatory and card network rules, and strong experience in managing teams and processes. You combine strategic vision with hands-on operational leadership, ensuring scalability, and excellence in fraud prevention.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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