Customer Service Agent
Becklar
Customer Service Agent
Becklar
IoT event response and monitoring provider
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Raisons pour lesquelles vous allez adorer travaillerici:
Salaire de départ : 18$/h (quart de jour), 19$/h (quart de nuit)
Trois semaines de formation rémunérée et pratique
Heuresgaranties et sécurité d’emploi
Possibilitésd’avancement et de développement de carrière
Une culture de travail agréable : fêtes d’entreprise, activitésd’équipe, développement personnel et plus encore !
Aucune vente, aucun sondage — seulement aider les gens
Ce Que Vous Ferez :
Traiter et répondre aux signauxd’alarmerapidement, avec précision et professionnalisme, mêmeen situation de stress
Envoyer les autoritésappropriées et vérifierquel’aide est en route
Documenter avec exactitude toutes les réponses aux signauxreçus
Utiliserefficacementplusieurssystèmesinformatiques
Participer à la formation continue pour votredéveloppementprofessionnel
Ce Que Nous Recherchons?:
Bilingue en français et en anglais (oral et écrit) – requis
18 ansou plus, avec un diplôme d’étudessecondairesouéquivalent
Expérienceen service à la clientèle (un atout)
Capacité à restercalme et professionnel(le) sous pression
Disponible pour travailler un jour de fin de semaine par semaineouune fin de semaine sur deux, ainsique les joursfériés
Capacité à suivre et réussir la formation rémunérée de 3 semaines
Engagement minimal de 6 mois
Vérification du casierjudiciaireréussie
Résider au Canada et êtrelégalementautorisé(e) à y travailler
Reasons You'll Love Working Here:
Starting pay :$18/hour (day shift ) , $19/hour (overnight shift )
Three weeks of paid , hands-on training
Guaranteed hours with job security
Opportunities for career growth and advancement
A Fun work Culture, company parties, team activities, personal development and more !
No sales !No surveys! - just helping people
What you'lldo :
Process and respond to alarm signals quickly, accurately, and professionally in stressful situations
Dispatch the proper authorities , verify that help is on the way
Document all responses accurately for the signals
Learn and utilize multiple software systems efficiently
Participate in training and development , for professional growth.
What We're Looking for ? :
Must be fluent in French and English, spoken and written (Required)
Must be 18 years of age or older with a high school diploma or equivalent
Calm ,reliable, and professional in a fast-paced environment with high-pressure situations
willing to work weekends and holidays
Must able to pass a background check
Able to pass three week training class
Experience in customer service is preferred
Must reside in Canada and be legally authorized to work.
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
Becklar operates in event response and IoT by scaling a portfolio of companies that serve security firms, fire departments, and PERS providers. It monetizes by selling mobile PERS devices (Freeus) and wholesale monitoring services (AvantGuard). Freeus enables wearers to summon help over a mobile PERS network; AvantGuard runs 24/7 monitoring centers and dispatches responders rapidly during emergencies. Becklar differentiates itself through a portfolio-based approach with experienced leadership and continuous investment in monitoring and IoT to deliver fast, reliable emergency response, aiming to broaden its market presence by growing its portfolio and pursuing new investment opportunities.
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