Regional Operations Manager

Description

We’re on the hunt for a bold, energetic, and results-driven leader to join our fast-growing team as a Regional Operations Manager! If you’re a confident, outgoing team builder who loves a fast-paced environment and thrives on structure and success, we want you on board.

In this role, you'll lead multiple locations, drive operational excellence, and ensure the highest standards of safety and service. Every day is a new opportunity to make an impact — and your leadership will keep us moving forward!

Jump on board with the nation’s largest rail crew transportation company and take your career to the next level!

About PTI – Where the RIGHT way is the SAFE way:

Professional Transportation, Inc. has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews.

Job Summary:

The Regional Operations Manager [ROM] position is responsible for managing field operations tasks and assignments as required, as well as providing leadership in supporting and executing business goals related to safety, customer service, operations, and improving operational effectiveness.

Benefits of Joining PTI:

• Multiple health insurance plan options
• Paid vacation time
• 401(K) retirement
• On the job training
• Discounted cell phone plans for Verizon and AT&T
• Room for growth and advancement within the company

Responsibilities:

Field Management

• Assist underperforming locations with recruiting and hiring.
• Assist with management of branch locations where local management positions are vacant.
• Thoroughly analyze a branch location to identify and resolve root causes of performance issues.
• Meet with local customer representatives to address performance concerns.
• Resolving trip coverage issues.

Fleet Management

• Upfitting of newly acquired vehicles to include exterior safety and company identifying decals, installation of required safety equipment such as cargo nets, fire extinguishers, etc.
• Installation of technology hardware in PTI vehicles including railroad radio, Lytx Drive Cam, and GPS devices.
• Work with local PTI managers to coordinate and manage vehicle maintenance programs utilizing approved vendors and/or performing minor repairs.
• Sourcing potential new automotive repair vendors and suppliers
• Working with existing vendors to coordinate vehicle maintenance.
• Vehicle inspections per company policies and procedures.
• Work with Director of Operations and Regional Vice President in managing all aspects of the region’s fleet.
• Installation, calibration, and maintenance of GPS equipment, Drive Cam, and railroad radios (as needed).

Customer Relationship Management

• Develop relationships and maintain with each railroad customer.
• Notify Corporate management of changing railroad conditions that would impact the branches demand.
• Promote good customer relationships by meeting with the local railroad officials weekly to discuss the operations, satisfaction level of service being provided and any other pertinent issues.
• Work with the railroad officials to report any Yard Safety issues.
• Attend railroad safety meetings whenever possible.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Requirements

Our ideal candidate would have:

Education:

• Associate or Bachelor’s degree (preferred)

Experience:

• Minimum of 1+ year of supervisory or management experience

Other Knowledge, Skills, Abilities & Competencies:

• Excellent communication and organizational skills
• Proficiency with Microsoft Office products
• Proficient in all PTI used software such as DriveCam, Trimble, and Crew
• Have a valid state driver’s license issued by the state of proposed employment
• Have at least 5 years of verifiable driving experience
• Must live within 30 minutes of the branch location
• Must be able to read, write, and converse in English
• Must be able to use a GPS/Technology System, read and understand roadmaps
• Must maintain a cell phone and keep PTI updated with current phone number

Physical Requirements:

• Ability to lift and pull up to 15 pounds
• Must be able to climb in and out of the vehicle
• Must be able to bend to inspect the undercarriage of a vehicle and tires
• Must be able to manually open and close all doors and hatches on the vehicle
• Ability to sit for extended periods of time when driving, which may be required
• Must be able to perform the essential functions of the job with or without a reasonable accommodation

Travel Requirements:

• While managing multiple locations, the ROM is expected to travel to the locations as needed to conduct recruiting, training, safety meetings, performance feedback and coaching sessions, and conduct CRM visits.

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: PTI is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. PTI has a Drug-Free Workplace Policy in effect that is strictly adhered to.