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Mercier Consultancy Group

Czech Speaking Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent Czech, spoken and written.
  • Strong command of English to communicate within the international office.
  • A valid EU passport is mandatory to enable relocation to Athens.
  • Prior experience in a customer-facing role is highly desirable.
  • Problem-solving ability and a positive, professional attitude.

Responsibilities

  • Deliver professional, multi-channel customer support to Canon users and provide a premium brand experience.
  • Resolve technical inquiries and product-related questions accurately and efficiently.
  • Maintain detailed customer records in the internal customer relationship management system and adhere to customer support service standards.
  • Collaborate with cross-functional teams to promptly resolve complex customer issues.
  • Represent Canon as a brand ambassador and provide tailored solutions to Czech-speaking clients.
  • Contribute to continuous improvement of service workflows and support documentation.
  • Meet and exceed individual and team performance targets through dedicated service.

Desired Qualifications

  • Prior experience in a customer-facing role.

About the Company

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