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Full-Time

Customer Success Manager

Digital Marketing

Confirmed live in the last 24 hours

Similarweb

Similarweb

1,001-5,000 employees

Digital analytics platform for market insights

Data & Analytics
Enterprise Software

Junior, Mid

London, UK

Hybrid model; flexibility to work from home with in-office presence.

Category
Customer Experience
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
SEO
Data Analysis
Requirements
  • Solid understanding and experience in digital marketing
  • Client-facing experience in a customer success role, with planning and execution capabilities
  • Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients)
  • Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems
  • Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights
  • Team player who can collaborate effectively with colleagues and business partners with a strong customer focus
  • Self-motivated, proactive, ownership mindset and results-oriented
  • 2-3 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning)
Responsibilities
  • Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success
  • Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
  • Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership
  • Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
  • Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals
  • Support in uncovering and identifying upsell opportunities during the customer’s lifecycle
  • Develop strong subject matter expertise across all Similarweb solutions

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to identify opportunities for growth and improve profitability. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital activity, making it a valuable resource for large brands looking to enhance their digital strategies. The goal of Similarweb is to empower businesses with accurate and actionable data to succeed in the digital landscape.

Company Stage

IPO

Total Funding

$374.2M

Headquarters

New York City, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

8%

1 year growth

10%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • The launch of SAM, an AI-powered sales assistant, demonstrates Similarweb's continuous innovation in digital intelligence, potentially boosting sales efficiency and productivity.
  • The acquisition of 42matters positions Similarweb to capitalize on the growing app analytics market, projected to reach $15.7 billion by 2028.
  • Strategic appointments like Rami Myerson as VP of Investor Relations indicate a strong focus on investor engagement and financial growth.

What critics are saying

  • The competitive landscape in digital intelligence and web analytics is intense, with major players like Google Analytics posing significant challenges.
  • Integration of acquisitions such as 42matters may present operational and cultural challenges, potentially affecting overall performance.

What makes Similarweb unique

  • Similarweb's acquisition of 42matters significantly enhances its app analytics capabilities, setting it apart from competitors in the digital intelligence space.
  • The company's collaboration with Dstillery to enhance privacy-safe AI model training showcases its commitment to privacy and innovation, a unique selling point in the AdTech industry.
  • Similarweb's expansion into Prague and its existing development centers in Tel Aviv and Kiev highlight its strategic growth and global reach.

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