MSM Technology

Builds and secures federal information systems

Junior Systems Administrator - FBI

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeWashington, DC, USA$80k - $100k /yrIn-person

About the Job

Requirements

Active Top Secret/SCI clearance is required.
At least two years of experience as a system administrator, with demonstrated success performing appropriate functions within large software development programs, is required.
At least two years of experience with help desk operations is required.
At least one year of experience with Jira is required.
A bachelor's degree in engineering, computer science, information sciences, or a related field is required, or equivalent experience and expertise.

Responsibilities

Provide first-level contact and convey resolutions to customer issues.
Properly escalate unresolved queries to the next level of support.
Track, route, and redirect problems to the correct resources.
Update customer data and produce activity reports.
Walk customers through the problem-solving process.
Follow up with customers, provide feedback, and see problems through to resolution.
Use customer service skills to meet and exceed customer expectations.
Ensure proper recording, documentation, and closure.
Recommend procedure modifications or improvements.
Investigate and research issues thoroughly with minimal guidance.
Support security compliance procedures, including assessing vulnerabilities, implementing controls, and reviewing security logs.

Desired Qualifications

AWS Certified Solutions Architect – Associate certification is preferred.
Security+ certification is preferred.

Description

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommend procedure modifications or improvements
Ability to investigate and research issues thoroughly with minimal guidance.
Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs

Requirements

Active Top Secret/SCI clearance
Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs.
Two (2) or more years of experience with help desk operations.
One (1) or more years of experience with Jira.

Required Education and Certification:

A bachelor’s degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise

Preferred or desired qualifications and Experience:

AWS Certified Solutions Architect – Associate
Security+

About the Company

MSM Technology

Builds and secures federal information systems

MSM Technology designs and runs information systems for U.S. defense and federal civilian agencies, combining network engineering with software development and cybersecurity. Its teams build automated infrastructure and connect systems used by dispersed agency staff, with work spanning secure hybrid cloud environments, data centers and mission-critical applications. Agencies buy its engineering, implementation and ongoing operational support under contracts for government IT projects; the company also integrates security and compliance checks into software development. MSM Technology was founded in 2004 and is headquartered in Quantico, Virginia.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Quantico, VA
Founded: 2004

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