All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate – Front Office

Hotel Guest ServicesUpdated on Nov 11

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

A diploma in Tourism or Hospitality Management.
Excellent reading, writing, and verbal proficiency in English.
Ability to speak other languages and basic understanding of local languages is advantageous.
Good working knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.

Responsibilities

Handle daily administration, meet and greet guests, address guest queries and complaints, and book rooms.
Maintain high customer-service standards at the reception desk to consistently exceed customers’ expectations.
Motivate and develop the Reception team to ensure smooth departmental functioning and promote teamwork.
Bring any matter that may affect the hotel’s interests to the attention of Management.
Be responsible for INTERREACT.

Job Description

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Responsible for INTERREACT.

Qualifications

Diploma in Tourism / Hospitality Management
Excellent reading, writing and verbal proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs