Spectrum HealthCare

Home health care and companionship

Client Services Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMarkham, ON, CanadaCA$45k /yrIn-person

About the Job

Requirements

At least 2 years of experience working in an office setting.
Ability to handle a high volume of calls while delivering customer service.
High school diploma or equivalent.
Excellent written and verbal English communication skills.
Proficiency in Word and Outlook, and ability to learn proprietary software.

Responsibilities

Work collaboratively with community personal support workers and nurses, and assist with scheduling and coordinating their services.
Liaise with clients, staff, and community partners.
Resolve client issues and respond to inquiries from Home and Community Care Support Services (HCCSS) and employees.
Report client and staff concerns to the Home Support Supervisor.
Liaise with funder representatives regarding client care.
Collect and enter pertinent client data into the computer system.
Provide lists and schedules, and perform other administrative duties to support the personal support worker and nurse program.

Desired Qualifications

Healthcare industry experience is an asset.
Additional language skills are an asset.
Knowledge of medical terminology is an asset but is not required.

Job Description

Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
Liaises with clients, staff, and community partners
Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
Reports client and staff concerns to Home Support Supervisor
Liaises with the funder representatives regarding client care
Collects and entrees all pertinent client data into the computer system
Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

Minimum of 2 years working in an office setting
Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
High school diploma or equivalent
Excellent English written and verbal communication skills (Additional language skills considered an asset)
Proficient in Word, Outlook and ability to learn proprietary software
Medical terminology knowledge an asset but not required

Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

Compensation: 45000 to 45000 (CAD) (YEARLY)

About the Company

Spectrum HealthCare

Home health care and companionship

Spectrum HealthCare provides in-home health services in Ontario, offering home health care, senior companionship, and specialized care. Its products are delivered as in-home care plans created for each client and carried out by trained caregivers who help with medical tasks, daily living needs, and social support. Care plans are personalized and billed as service fees, with a strong emphasis on safety, reliability, and meeting each client’s unique needs. The company differentiates itself through more than four decades of experience, a client-centered approach, and a focus on tailored care that prioritizes patient safety and satisfaction. The goal is to deliver high-quality, trusted, at-home care that improves the patient experience and keeps clients safe.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Toronto, Canada
Founded: Not listed

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