Full-Time
Technical Support Engineer
Confirmed live in the last 24 hours
Provides unified, programmable cloud communications services
Data & Analytics
Junior
Atlanta, GA, USA
Required Skills
Communications
Requirements
- Bachelor's Degree in Computer Science or related field
- 1-2 years of Technical Support experience in either the telecommunications or technology sectors
- Strong communication skills
- Proactive and customer-focused attitude
Responsibilities
- Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Vonage service
- Triage support requests by email, phone and chat
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Collaborate with cross-functional teams to accelerate ticket resolution
- Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
- Capture knowledge, for customers who prefer solving their own issues without having to contact support
Vonage, a subsidiary of Ericsson, is a leader in the cloud communications industry, offering flexible and intelligent solutions for enterprises globally. The company's recognition in all three Gartner Magic Quadrant reports - CPaaS, UCaaS, and CCaaS - demonstrates its comprehensive vision and ability to execute. With a focus on unified communications, contact centers, and programmable communications APIs, Vonage fosters a culture of technical advancement and industry leadership.
Company Stage
M&A
Total Funding
$1.1B
Headquarters
Holmdel, New Jersey
Founded
2001
Growth & Insights
Headcount