Premium Onboarding Partner
Posted on 1/31/2024
INACTIVE
DoorDash

10,001+ employees

Local food delivery from restaurants
Company Overview
DoorDash is working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. The company operates the largest food delivery platform in the United States.
Consumer Goods

Company Stage

Series H

Total Funding

$2.5B

Founded

2013

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-9%
Locations
Washington, DC, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Customer Service
Excel/Numbers/Sheets
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bilingual in English and Spanish
  • 2 years of experience with account management, customer support, hospitality or in related field
  • Previous industry experience
  • College degree or equivalent experience
  • Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
  • Proficiency in excel (can perform complex functions)
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
  • Experience advocating for customer experience within a team or initiative
  • Experience in an account management or customer service role
  • Excellent at building relationships
  • Excellent at determining prioritization
Responsibilities
  • Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to cross-functional partners and Mx to ensure a defect-free onboarding
  • Work directly with Merchants daily, helping to ensure flawless onboarding experiences
  • Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
  • Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
  • Prioritize and escalate issues in partnership with our teams
  • Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
  • Provide a best-in-class service experience to Merchants
Desired Qualifications
  • Experience in the food delivery industry