Field Operations Manager - Large Format

COMPANY OVERVIEW

Orange Barrel Media (OBM) creates and operates iconic urban media displays that advertisers ask for by name in top U.S. markets. Since our founding in 2004, OBM has pioneered a community-oriented model of outdoor media development and is nationally recognized by cities and real estate owners alike seeking to implement premier media programs that add to the character of urban places. In the advertising community, OBM is widely recognized as the owner of the highest impact and most memorable advertising locations in the cities where it operates.

The OBM team is also a leader in smart city infrastructure, launching the Interactive Kiosk Experience (IKE) platform in concert with cities across the U.S. through the company IKE Smart City. IKE is a best-in-class public engagement platform that helps cities communicate with the public, enliven the pedestrian experience, and tell the story of their city. The core pillars of the IKE platform are public benefit and social equity, values that we seek to maximize in every IKE market to achieve city objectives and exceed community expectations.

We are a place where people are inspired to achieve success, genuinely like each other, and have endless opportunities to grow.

Learn more at www.obm.com and www.ikesmartcity.com.

About the role

The Large Format Associate Manager owns the day-to-day operations of Orange Barrel Media's airport advertising

assets across the United States. This person's main focus is day-2 operations: keeping static and digital out-of-home

(OOH) displays running, upgraded and maintained for the life of the asset. On new assets, they review the completed

work and drive punch lists through to handoff. The role travels up to 40%, works directly with contractors on site, and

also supports the wider Large Format Operations team on non-airport assets

Who this role is for

This role is built for an AV-minded professional who works independently and is happy to travel to job sites. Trips are

typically 1–2 days, so you get hands-on time in airports across the country and still come home to your own market.

It's a strong fit if you:

• Have an AV mindset and take pride in keeping displays, switchers and networks running at their best.
• Work well on your own, managing your schedule, travel and contractors without close supervision
• Build strong, lasting relationships with local contractors, so every site visit runs smoothly and problems get solved together
• Enjoy short trips to new job sites and solving problems hands-on
• Already travel for work and want a steadier, more predictable routine

What you'll do

Day-2 operations and maintenance

• Own uptime, image quality, content playback and physical condition of live airport assets
• Plan routine maintenance for displays, media players, network gear and structures for airports
• Troubleshoot equipment issues remotely and on site alongside local contractors, including video switchers, network switches, LCD and LED monitors, and large format OOH LED displays; escalate to vendors as needed

Asset management

• Keep accurate records of hardware, network setup, condition and service history for each asset
• Build working relationships with airport authorities and on-site facilities teams

New asset review

• Review completed installs against plans and manage punch lists through handoff
• Provide operational input to the project team

Ticketing and reporting

• Log, prioritize and track issue tickets with the broader operations team
• Report on open issues and recurring problems, and recommend fixes

Contractor coordination

• Schedule contractors and site visits around airport access, security and badging
• Verify completed work and approve invoices against scope

Non-airport support

• Support the Large Format Operations team on non-airport assets, including inventory, maintenance and troubleshooting

Travel and self-management

• Book your own travel and group site visits to reduce cost
• Submit expense reports and status updates to the Large Format Operations Manager

Qualifications

• 4+ years in audio-visual or similar roles, with training in AV systems and IT infrastructure
• Hands-on experience with commercial displays, LED walls and media players
• Solid IT and networking knowledge: IP networking, remote device management, cellular and wired connectivity, basic troubleshooting
• Working structural knowledge: mounting systems, framing, load and anchoring, and reading structural and electrical drawings
• Proven experience managing contractors and multi-site projects to schedule and budget
• Ability to travel up to 40% nationwide, including overnight and short-notice trips
• Highly organized and self-directed; comfortable booking own travel and running own calendar
• Valid driver's license and ability to pass airport security background checks and badging
• Clear written and verbal communication with contractors, airport staff and internal teams

Preferred qualifications

• Bachelor's degree in audio-visual, engineering, IT, construction management or a related field, or equivalent experience
• Prior experience working in airports or other secured, high-traffic public venues
• Experience with digital signage content management systems (CMS) and remote monitoring platforms
• Familiarity with basic low-voltage electrical
• OSHA 10 certification preferred
• Hands-on experience with any of the following software and systems:
• • LED Display processing
  • Video matrix switching and AVoIP (AV over IP)
  • IT infrastructure, such as routers and network equipment
  • SiteTracker
  • Asana
  • Smartsheet

Work environment and physical requirements

• Up to 40% travel across the U.S., typically 1–2 day trips; all other work is in the office or remote
• Some work during overnight or off-peak hours to match airport access windows
• On-site work in terminals, concourses and back-of-house areas, including lifts and ladders
• Able to lift up to 50 lbs and stand, climb and walk for extended periods
• Must follow airport security, safety and PPE requirements at all times