Warranty Assistant Manager

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Automotive is seeking a detail-oriented and driven Warranty Assistant Manager to support and oversee warranty accounting and operational activities across multiple dealerships. This role is responsible for leading team members involved in warranty reconciliations, manufacturer statement processing, aging schedules, reporting, and daily dealership support activities.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid vacation and sick time
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities

Responsibilities

• Assists the Warranty Manager with leading the centralized warranty function at the Business Support Center providing warranty compliance for all US dealerships, providing people leadership for warranty bookers and warranty administrators.  
• Assists the Warranty Manager with managing warranty compliance as it applies to Service Managers, Service Advisors, Warranty Administrators and Fixed Operations Managers.
• Knowledge of claims coding and submission; troubleshooting claims
• Understanding of dealer processes and applying this towards analysis and recommendations
• A thorough understanding of warranty compliance policies and procedures.
• Follows and delivers proven training strategy as well as warranty training to employees to support their claims submission
• Monitors dealership performance and follows up as needed
• Maintains communication with management as well as dealership personnel

Qualifications

• Substantial retail automotive service management experience, warranty administration, service advisor
• Knowledge of all aspects of in-dealership operations
• Strong presentation, facilitation, persuasion, and motivational skills.
• Intermediate to advanced level of proficiency in Word, Excel, and Power Point
• Exceptional organizational skills for proactively leading people, developing schedules and documenting work
• Strong communication skills (verbal and written)
• High personal level of ethics
• Detail oriented, quantitative analysis, multi-tasking/prioritizing
•  

Preferred Qualifications:

• Possess a sense of urgency in completing tasks
• Understand the dealer audit process

 

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.