The position requires the necessary tools to perform its job responsibilities.
The position requires mechanical aptitude and technical ability.
The candidate must be able to work and learn independently with minimal supervision.
The candidate must have strong written and verbal communication skills.
The candidate must be able to use various Windows-based computer software.
Responsibilities
Maintain the fleet for clients and handle service calls and preventive maintenance at customer-designated locations.
Clean, maintain, visually inspect, and remove parts and attachments; install parts using appropriate manuals; write reports; disassemble and assemble equipment; evaluate parts for reuse; and recondition parts.
Perform diesel equipment repairs and preventive maintenance, correct vehicle deficiencies, and perform adjustments and alignments.
Perform service and repairs on a variety of trucks and equipment while operating from a mobile vehicle, using diagnostic software for highly technical or intricate repairs.
Manage the mobile service vehicle and maintain and restock its working parts inventory so the truck is stocked for normal work requests.
Perform vehicle maintenance from a mobile vehicle at customer-designated locations; inspect and test vehicles, identify worn or damaged parts, and prioritize safety, quality, and customer uptime.
Complete complex mechanical inspections, preventive maintenance, and repairs with minimal supervision, correcting deficiencies and making adjustments and alignments as needed.
Model the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development.
Promote and reinforce the consistent use of HOLT's Values Based Leadership tools, models, and processes in alignment with the company's vision, values, and mission.
Provide technical service to vehicles and equipment at customer-designated locations, including preventive maintenance, troubleshooting, electrical services, and diagnostic services.
Perform basic customer-vehicle maintenance, including filling the fuel tank, checking oil, keeping the vehicle clean, and completing and documenting required inspections as assigned.
Maintain inventory control and keep the service truck properly stocked; maintain and inventory tools used to service heavy-duty trucks and associated equipment.
Remain available for after-hours service calls and an open work schedule.
Review job orders and observe and listen to vehicles in operation to determine malfunctions and plan procedures.
Use diagnostic equipment and available technical information to determine malfunctions and perform the correct repair procedures.
Complete diagnostic and documentation functions on the company computer system.
Diagnose, remove, and replace injectors, pistons, liners, camshafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, and brakes; change or recharge batteries; and replace transmissions and other parts.
Examine and adjust protective guards, loose bolts, and specified safety devices on trucks.
Lubricate moving parts and drive repaired vehicles to verify conformance to specifications.
Document and submit necessary paperwork or enter work performed into the mobile service program accurately and promptly.
Respond to customer inquiries about the work and foster positive customer relations.
Advise customers or service writers of repairs or services that should be performed within the next three months.
Attend required training classes and study job-related shop and service materials and manuals.
Manage the schedule and scheduling for field service customers.
Monitor and report time spent with customers while working outside the shop.
Submit a completed manual repair order daily for each job started or completed.
Perform other assigned duties.
Desired Qualifications
Experience with engine software is a plus.
The Mobile Service Technician is responsible for maintaining the fleet for clients and to handle service calls and preventative maintenance at customer designated locations. Provide service to customers, maintaining exceptional customer service. Duties can include cleaning, maintenance, visual inspection, and removal of parts and attachments, installation with the help of proper manuals, report writing, disassembly, assembly, parts re-use evaluation and re-conditioning. Conduct diesel equipment repairs and preventive maintenance requirements, correct vehicle deficiencies, adjust and alignments. Must be capable of performing most of the required service and repairs on a variety of trucks and equipment while operating out of a mobile vehicle. Works with the assistance of diagnostic software when performing highly technical or intricate diagnostic type repairs. HLAs – HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact)
· Manage mobile service vehicle maintaining working parts inventory on field truck and re-stocking the truck as needed. Truck must be stocked to handle normal work requests.
· Perform vehicle maintenance from a mobile vehicle at customer designated locations, determining vehicle condition by conducting inspections and diagnostic tests, identifying worn and damaged parts, focusing on safety, quality, and customer up time.
· Complete complex and detailed mechanical inspections, preventative maintenance, and repairs with minimal supervision correcting vehicle deficiencies and adjusting and alignments as needed.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
· Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
· Provide technical service to vehicles and equipment at customer designated locations. May include preventative maintenance, trouble shooting, electrical and diagnostic services.
· Handle basic maintenance of the customer vehicle including filling tank with fuel, checking oil, keeping it clean, and making sure required inspections are performed and documented as assigned.
· Manage inventory control on the service truck and for keeping the vehicle properly stocked.
· Maintain availability for after-hours service calls and be available for an open work schedule.
· Maintain and inventory the supplied tools for the work required in maintaining heavy duty trucks and associated equipment.
· Review job order and observe and listen to vehicle in operation to determine malfunction and to plan work procedures.
· Utilize various diagnostic equipment to determine malfunction and utilize available technical information to determine and perform correct repair procedure.
· Perform all necessary diagnostic and documentation functions on the company computer system.
· Diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes, or recharges batteries, and replaces transmissions and other parts.
· Examine protective guards, loose bolts, and specified safety devices on trucks, and adjusts.
· Lubricate moving parts and drives repaired vehicle to verify conformance to specifications.
· Document and submit necessary paperwork or enter mobile service program as work performed in an accurate and timely manner.
· Respond to customer inquiries regarding the work. Foster positive customer relations.
· Advise customer and/or service writer of any repairs or services which should be performed within the next three months.
· Attend training classes as required. Study shop/service materials and manuals as they relate to your job.
· Responsible for time management of his/her own schedule and the scheduling relative to field service customers.
· Properly monitor and report time with customers while out of the shop environment.
· Submit completed manual R/O daily for each job started/completed.
· Performs other duties assigned.
· Necessary tools to perform job responsibilities.
· Mechanical aptitude and technical ability are a must.
· Ability to work and learn independently.
· Business owner mentality and ability to work independently with minimal supervision.
· Strong written/ verbal communication skills required.
· Ability to use various windows-based computer software. Experience with engine software a plus.