1–2 years of IT support experience; internships or part-time roles count.
Strong communication skills when assisting users and working with technology.
Curiosity, proactivity, and eagerness to learn.
Comfort supporting Windows 10/11 and Windows Server 2019/2022.
Comfort supporting the Microsoft Office Suite.
Comfort supporting printers, desktops, laptops, and mobile devices.
Knowledge of basic networking concepts, including IP, DNS, and DHCP.
Comfort using Active Directory; Group Policy experience is a bonus.
Responsibilities
Act as the first point of contact for technical support by phone, email, and walk-up requests.
Troubleshoot hardware, software, and network issues, escalating when needed.
Set up new user workstations and manage employee onboarding and offboarding.
Support Windows desktops, Microsoft Office applications, printers, and other common business tools.
Maintain accurate records of issues and resolutions in the ticketing system.
Assist with user account management, password resets, and access rights through Active Directory.
Desired Qualifications
An associate degree or IT certifications such as CompTIA A+ or Network+ are preferred.
Experience working with virtualization technologies such as VMware, Nutanix, or Hyper-V is preferred.
Experience supporting remote users or working in a legal or professional services environment is preferred.
Helpdesk Support Technician
Mandarich Law Group, LLP · Chicago, United States · Full-time · Posted 2025-09-19
Workplace: on_site
Department: IT
Description
Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.
· Act as the first point of contact for technical support via phone, email, and walk-ups
· Troubleshoot hardware, software, and network issues—escalating when needed
· Set up new user workstations and manage employee onboarding/offboarding
· Support Windows desktops, Microsoft Office applications, printers, and other common business tools
· Maintain accurate records of issues and resolutions in our ticketing system
· Assist with user account management, password resets, and access rights via Active Directory
Requirements
1–2 years of IT support experience (internships or part-time roles count too!)
Strong communication skills—you’re just as comfortable talking to people as you are working with machines
Curious, proactive, and eager to learn
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
Experience supporting remote users or working in a legal or professional services environment preferred
Comfortable working with:
Windows 10/11, Windows Server 2019/2022
Microsoft Office Suite
Printers, desktops, laptops, and mobile devices
Basic networking concepts (IP, DNS, DHCP)
Active Directory (bonus points for experience with Group Policy)
Benefits
Competitive Base Salary
Medical, Dental, and Vision Coverage; 401K plan with company match