Mandarich Law Group

Represents creditors in debt collection cases

Helpdesk Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeChicago, IL, USANo salary listedIn-person

About the Job

Requirements

1–2 years of IT support experience; internships or part-time roles count.
Strong communication skills when assisting users and working with technology.
Curiosity, proactivity, and eagerness to learn.
Comfort supporting Windows 10/11 and Windows Server 2019/2022.
Comfort supporting the Microsoft Office Suite.
Comfort supporting printers, desktops, laptops, and mobile devices.
Knowledge of basic networking concepts, including IP, DNS, and DHCP.
Comfort using Active Directory; Group Policy experience is a bonus.

Responsibilities

Act as the first point of contact for technical support by phone, email, and walk-up requests.
Troubleshoot hardware, software, and network issues, escalating when needed.
Set up new user workstations and manage employee onboarding and offboarding.
Support Windows desktops, Microsoft Office applications, printers, and other common business tools.
Maintain accurate records of issues and resolutions in the ticketing system.
Assist with user account management, password resets, and access rights through Active Directory.

Desired Qualifications

An associate degree or IT certifications such as CompTIA A+ or Network+ are preferred.
Experience working with virtualization technologies such as VMware, Nutanix, or Hyper-V is preferred.
Experience supporting remote users or working in a legal or professional services environment is preferred.

Helpdesk Support Technician

Mandarich Law Group, LLP · Chicago, United States · Full-time · Posted 2025-09-19

Workplace: on_site

Department: IT

Description

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

· Act as the first point of contact for technical support via phone, email, and walk-ups

· Troubleshoot hardware, software, and network issues—escalating when needed

· Set up new user workstations and manage employee onboarding/offboarding

· Support Windows desktops, Microsoft Office applications, printers, and other common business tools

· Maintain accurate records of issues and resolutions in our ticketing system

· Assist with user account management, password resets, and access rights via Active Directory

Requirements

1–2 years of IT support experience (internships or part-time roles count too!)
Strong communication skills—you’re just as comfortable talking to people as you are working with machines
Curious, proactive, and eager to learn
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
Experience supporting remote users or working in a legal or professional services environment preferred
Comfortable working with:
Windows 10/11, Windows Server 2019/2022
Microsoft Office Suite
Printers, desktops, laptops, and mobile devices
Basic networking concepts (IP, DNS, DHCP)
Active Directory (bonus points for experience with Group Policy)

Benefits

Competitive Base Salary
Medical, Dental, and Vision Coverage; 401K plan with company match
Company paid Life Insurance
Short and Long Term Disability
PTO, Float holiday
Paid Parental Leave

Apply

Apply at Mandarich Law Group, LLP

About the Company

Mandarich Law Group

Represents creditors in debt collection cases

Mandarich Law Group represents creditors seeking repayment of consumer and commercial debt. The firm works with borrowers to negotiate settlements and payment plans, while its attorneys handle cases that proceed through the courts. Its practice covers the collection process before a lawsuit, during litigation and after a judgment, with the steps used depending on the account and applicable state law. Borrowers can review accounts and submit payments online or contact representatives by phone, and the firm acts for creditor clients rather than giving legal advice to consumers. Founded in 2009, Mandarich Law Group is headquartered in Chicago, Illinois.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 2009

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