Insurance Claims Specialist

About the Team

The Risk & Insurance team at DoorDash is responsible for all things corporate insurance at the company. We are a rapidly growing and exciting function that helps DoorDash manage risk and safety with a close lens on the company’s bottom line. The team is divided into three separate subgroups: Actuarial, Claims Operations, and Risk Management & Mitigation. We are looking for forward thinkers excited to help build out this newly-formed team and match our ambitious cross-functional partners at DoorDash.

About the Role

We are seeking an experienced claims specialist who will be a member of DoorDash’s Corporate Risk & Insurance function with the Finance & Strategy team. You will work with our insurance carrier partners and third-party claims administrators with a focus on auto insurance claims. You will help form a comprehensive strategy around claims handling at DoorDash. Prior insurance experience and an understanding of injury and property damage claims are required. 

You will report to the Insurance Claims Manager and work a hybrid schedule at our Tempe, AZ office.

During the onboarding period, which will last 4-6 weeks, you will work Monday to Friday and be required to come into the Tempe, AZ office 4-5 days a week.

Once you have completed the onboarding process, your regular work schedule will be Monday through Friday, with the possibility of working on a Saturday within our operating hours of 8 a.m. to 7 p.m. Additionally, you will be required to come into the Tempe, AZ office every Wednesday, with the potential of working in the office 2-3 days a week in the future, based on your performance.

You’re excited about this opportunity because you will…

• Review loss reports and supporting materials for workers’ compensation and occupational accidents.
• Addresses escalating incidents. This involves identifying potential issues, assessing the severity of the risk, and taking appropriate steps to mitigate the risk and prevent further escalation. It also means maintaining detailed records of the incident and following up with stakeholders to ensure that the issue has been resolved. 
• Contribute to process improvements and provide constructive input regularly.
• Partner with leadership to manage ongoing projects. This involves working closely with management to set project goals, establish timelines, and allocate resources.
• Enjoy a hybrid work schedule. 
• Enter accurate data in CRMs, G-Suite, and related tools.
• Manage multiple operating systems simultaneously.
• Maintain a high level of confidentiality and ensure that sensitive information is not disclosed to unauthorized parties. 

We’re excited about you because…

• 1+ years of experience handling bodily injury claims 
• 2+ years of experience managing personal lines, commercial lines, or general liability claims.
• Experience working with or for a gig or sharing economy company
• Experience handling high-priority escalations and working promptly to provide resolutions
• Enthusiasm for Insurance

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