Associate – Sales and Support Customer Care

Job Description

Consultants in this role get to: Be the Point of Contact: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required. Be a Problem Solver: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Know the Business: Remain updated in client and industry led processes, technology applications, utilities, and products. Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management. Strengthen Relationships: Work and partner with others: Within a team-based environment. Consistently Deliver: Achieve and maintain required metrics and goals.

Qualifications

Our most successful candidates will have: - Excellent knowledge of Portuguese (B2 spoken – B1 English spoken) - Spanish consultants: English B1 spoken - Some experience in a service or support center and related understanding of technical troubleshooting - Strong communication skills - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond. - Willingness or skills for a customer-oriented job - Ability to work on flexible shifts, agreed in advance with the team - Precision, loyalty, organization - Articulate, bright and curious - Passionate about service - Sales experience preferred - High school diploma

Additional Information

All your information will be kept confidential according to EEO guidelines.