About the team

Dialpad’s Speech Recognition Engineers are responsible for creating some of the best models in existence for real-time transcription of customers’ calls. Our engineers use cutting-edge techniques to ensure that each user has the best possible experience with our transcription service. Members of the Automatic Speech Recognition (ASR) team regularly perform research and experimentation on the latest ASR techniques, while developing, releasing, and supporting production-ready models.

Dialpad’s ASR team plays a foundational role in our Ai products; everything derives from high-quality call transcripts.  This team collaborates closely with the Ai-DATA (analytics and annotation), Ai Engineering (back-end infrastructure), and NLP teams to constantly improve customer-facing Ai products, such as call summaries, action items, and interesting moments.

Members of the team are also involved in the wider ASR community; we attend conferences and submit papers to them. The team hosts regular sessions where the latest community research is discussed and internal experimentation is presented, and engineers also invest significant time examining, testing, and contributing to new open-source tools. Articles by team members that highlight our work are continually published on the internet.

Your role

As our newest ASR Engineer, you’ll be developing state-of-the-art models and transcription technology together with a team of experts. You’ll be able to offer solutions to challenging problems in language modeling, context biasing, real-time streaming transcription, and scaling to multiple languages. Your work will also involve collaborating with colleagues across Ai teams to ensure reliable, automated releases and transcripts that are a joy to read.

This position reports to our ASR Manager and has the opportunity to be based in our Vancouver office.

What you’ll do

• Build experimental ASR models and draw conclusions based on thorough evaluation.
• Develop and support model customization efforts.
• Solve issues pertaining to transcription and related infrastructure.
• Use and develop in-house tools and resources.
• Automate build processes.
• Collaborate with team members, providing experiment and code reviews.
• Expand support for multiple languages.

Skills you’ll bring

• Master’s or PhD degree in machine learning, computational linguistics, or speech processing.
• 4+ years of experience related to speech recognition systems.
• Experience with the latest ASR toolkits (e.g. NeMo, K2).
• Fluency in Python-based tooling and systems.
• Updated knowledge of state-of-the-art in ASR and machine learning.
• Experience with cloud-based model development.
• Ability to perform data analysis and processing.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.