Complex Client Analyst

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape. 

The Complex Client Analyst is part of the Complex Client Team that works directly with partners (and /or their designees). This role is responsible for client billing, the client receivable process, understanding and administration of billing procedures and instructions established by client, ensuring compliance and efficient handling, and all other related functions including completing accounts receivable follow-up and problem resolution. This role requires a high level of understanding of the revenue process, and ability to manage inventory with complex requirements and high demand. Candidates should also be comfortable partnering with and helping coordinate efforts with other billing analysts, Business Services team members, and the Revenue Management Team.

KEY RESPONSIBILITIES:

• Responsible for tasks related to the monthly production of invoices for designated complex client portfolio, which includes traditional tasks of producing, reviewing, preparing and posting invoices with partners (or designee), in accordance with client guidelines, as well as reporting and other financial maintenance tasks (corrections, transfers, write-offs, etc.).
• Coordinate the submission of electronic bills for Complex Client portfolio with Finance, ensuring minimal process errors and rejections and reductions are timely handled by directly following up with partners (or designees) to address requirements for resolving balances.
• Work with appropriate Finance teams and support to maintain accurate matter implementation and management (matter plans, cost constraints, pricing, matter closure etc.), providing consistency and compliance with client guidelines and established rules.
• Monitor and guide timekeeper compliance and billing efficiency by identifying issues, integrating client eBilling feedback, and recommending best practices using vendor sites and eBilling tools.
• Assist with ongoing inventory management and maintenance, identifying areas of concern for escalation to management, and keeping balances and credit funds within established thresholds.
• Coordinate and oversee centralized client billing and collections for assigned clients that have other Billing Analysts assigned, to guarantee consistency in handling and processing, especially as relates to fixed fees and their administration.
• Track matter budgets / accruals and ensure that billings are within the appropriate budget constraints, proactively alerting partners (or designees) when amounts are exceeding thresholds to determine when revisions will be needed.
• Obtain financial information as requested by lawyers and paralegals.  Perform certain cost analyses as part of ongoing and annual budget preparation upon client request.
• Attend to special projects as requested, including assisting with testing and evaluation of new software or processes, and helping to maintain error logs.
• Identify and coordinate with Finance staff on ad hoc information requests from Partners. Must be comfortable with working with raw and large data sets, to effectively summarize and provide key information to partners and other stakeholders.

QUALIFICATIONS:

• Bachelor’s degree preferred
• 7+ years of related law firm billing experience is desired
• Experience with Aderant Expert is preferred
• Detailed oriented and capable of balancing multiple responsibilities and tight deadlines effectively.
• Must be able to translate general directions into specific action items and anticipate additional needs.
• Ability to resolve problems as they arise with limited direction.
• Attention to detail and accuracy.
• Effective interpersonal skills and the ability to interact with all levels of personnel.
• Highly proficient in MS Office (Excel and Word), and comfort using reporting services like SSRS and PowerBI.
• Ability to work with and utilize other billing tools and software like eBilling Hub or Bill Blast, as well as working within specific ebilling vendor sites.

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.

Pay Transparency Range:

Illinois & Texas: $96,000 - $145,000

Washington, D.C.: $101,000 - $150,000

New York: $106,000 - $155,000

Qualified candidates with arrest or conviction records will be considered for employment in accordance with the following laws if applicable:  City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act.

King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law. 

We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.