Patient Scheduling Representative - Urology

Job Summary:

We are seeking a dedicated Scheduler to join our Urology team at MaineGeneral Health. The ideal candidate will have strong healthcare experience, particularly in medical office settings, and a keen understanding of medical terminology. This role requires someone who is highly detail-oriented and capable of managing patient information with precision. The Scheduler will be responsible for coordinating patient appointments and ensuring accurate registration details, including demographics and insurance information. If you excel in a fast-paced, patient-focused environment and can manage detailed scheduling tasks, we invite you to consider this role.

Job Description:

The Work:

• Schedule patient appointments accurately using specialized scheduling software tailored to the Urology department's needs.
• Work closely with medical and clinical staff to confirm availability of providers and facilities, ensuring that all scheduling is optimized for patient care.
• Communicate effectively with patients and their families, providing clear pre-procedure instructions and confirming appointment details.
• Intake and verify patient demographics, insurance information, and necessary pre-authorizations to ensure a smooth registration process.
• Maintain detailed and organized records to support the efficient operation of the Urology department.

You Have:

• 1+ year of experience in a healthcare setting, such as a medical office or healthcare access center is preferred.
• A strong focus on detail and the ability to manage detailed information accurately, including patient demographics and insurance verification.
• Exceptional interpersonal and customer service skills, with a professional demeanor, effective communication abilities, and a compassionate approach to patient care.
• Familiarity with medical terminology and experience using Electronic Medical Records (EMR) systems.
• Proficiency in electronic scheduling systems and an understanding of healthcare insurance processes, particularly in a specialized setting like Urology.
• A commitment to delivering exceptional patient care and attention to detail in all scheduling and information management tasks.

Compensation Information:

$20.00 - $35.28

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

32

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .