Completed vocational training in sanitation, heating and air-conditioning technology (SHK), mechatronics, or a comparable qualification.
Initial professional experience in customer service or technical field service is advantageous.
Technical understanding and a service-oriented approach.
Class B driver's license.
Responsibilities
Install, maintain, and repair sanitary products, including fittings, shower systems, flushing systems, and toilet facilities.
Analyze faults and resolve disruptions at customer sites.
Advise customers on the operation, care, and maintenance of products.
Document service assignments and coordinate closely with internal sales.
Desired Qualifications
Initial professional experience in customer service or technical field service is advantageous.
Shape & Create - And make it happen!
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Want to become part of us? #shapeandcreate
Deine Aufgaben:
Durchführung von Montagen, Wartungen und Reparaturen an Sanitärprodukten (Armaturen, Duschsysteme, Spülsysteme, WC-Anlagen etc.)
Fehleranalyse und Störungsbehebung vor Ort beim Kunden
Kundenberatung zu Bedienung, Pflege und Instandhaltung unserer Produkte
Dokumentation der Serviceeinsätze sowie enge Abstimmung mit dem Vertriebsinnendienst
Dein Profil:
Abgeschlossene Berufsausbildung im Bereich Sanitär-, Heizungs- und Klimatechnik (SHK), Mechatronik oder vergleichbare Qualifikation
Erste Berufserfahrung im Kundendienst oder technischen Außendienst von Vorteil
Technisches Verständnis, Serviceorientierung sowie ein freundliches Auftreten