Riverside Health

Non-profit integrated health system delivering care

Patient Access Representative - Admitting Department, Labor Pool

Clinical Support & Patient AdministrationPosted on Nov 11

Part-timeNewport News, VA, USA$16.20 - $21.08 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
One year of billing, customer service, or patient registration experience is preferred.
Certified Healthcare Access Associate certification from the National Association of Healthcare Access Management is preferred within one year.

Responsibilities

Obtain or validate patient information and register patients in the software system while providing customer service.
Obtain and document all necessary demographic and financial data in the system.
Maintain patient safety through correct patient identification practices and maintain strict confidentiality of patient protected health information.
Work daily reports and account work queues to ensure the integrity of registration data.
Handle patient inquiries related to registration.
Calculate payment information and accept funds and credit accounts for time-of-service collections.
Ensure strict adherence to Emergency Medical Treatment and Labor Act rules and regulations when registering patients through the emergency department and obstetrics.
Complete forms and collect documents as needed based on the registration type.

Newport News, Virginia

Hiring Range

$16.20 - $21.08/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Hours: Labor Pool (as needed)

Overview
Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
Ensures all necessary demographic and financial data are obtained and documented into the system.
Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
Works daily reports and account work queues to ensure the integrity of the registration data.
Handles patient inquires related to registration.
Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

High School Diploma or GED, (Required)

Experience

1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

About the Company

Riverside Health

Non-profit integrated health system delivering care

Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, and wellness centers that provides comprehensive health care services to people in eastern Virginia. Its model combines hospital care, outpatient services, and long-term care under one system to coordinate care across facilities. It operates using community-based clinics and hospitals to deliver high-quality care with a focus on accessibility and care continuity, rather than profit. Riverside's goal is to improve community health by offering coordinated, accountable health services through a regional network founded in 1915.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newport News, VA
Founded: 1915

Recently Posted Jobs

Explore more opportunities at Riverside Health

See more jobs