Reception Supervisor
About the job
- Confirmed experience in hotel reception, ideally in a position with responsibility.
- Good command of Opera Cloud, including folios and closing, and knowledge of night audit.
- Knowledge of the Accor ecosystem, including TARS and the ALL program, is appreciated.
- A first experience supporting or coaching a team, and an interest in sharing knowledge.
- Fluent French and English, written and spoken.
- Demonstrate exemplary conduct, service orientation, decision-making under pressure, teaching ability, rigor, and anticipation.
- Handle guest reception, arrivals, and departures, ensuring service quality during the assigned shift.
- Manage complex situations, including overbooking, relocation, VIP guests, billing disputes, and incidents.
- Control cash registers, folios, and closings, and resolve discrepancies.
- Coordinate work with housekeeping, food and beverage, maintenance, and commercial teams.
- Ensure information is handed over between shifts, both day and night.
- Welcome and train new receptionists through buddying and follow-up during their first weeks.
- Serve as the team's first point of support before escalation to the Head Receptionist.
- Communicate procedures and best practices and ensure they are followed.
- Participate in briefings and debriefings.
- Contribute to training on Opera Cloud, TARS, Vostio, Sinphony, and Asana.
- Apply and ensure application of TRIBE and Accor standards.
- Handle complaints and respond to online reviews in coordination with the Head Receptionist.
- Record incidents and commercial gestures.
- Increase membership in the Accor Live Limitless (ALL) program and drive additional sales.
- Report service needs and malfunctions.
- Knowledge of the Accor ecosystem, including TARS and the ALL program.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget