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Multiplica

Consultoría global de estrategia y tecnología

Soporte Técnico Salesforce

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeRemote in SpainNo salary listed

About the Job

Requirements

  • At least 2 years of experience in technical support with Salesforce.
  • Functional knowledge of Salesforce; Salesforce Administrator certification is valued.
  • Experience with incident-management tools such as Service Cloud, Zendesk or similar.
  • Knowledge of basic configurations on CRM platforms.
  • Advanced conversational and written English proficiency (C1).
  • Availability to work Wednesday through Sunday, with Monday and Tuesday off, from 9:00 a.m. to 6:00 p.m. Spanish time; applicants must reside in Spain and work fully remotely.

Responsibilities

  • Handle and resolve user questions and incidents through chat, the support mailbox, and cases escalated in Salesforce.
  • Manage communication with the Salesforce implementation provider to ensure incidents are handled correctly.
  • Administer planned tasks, including user onboarding and offboarding and adjustments to center configurations such as availability and parameter settings.
  • Identify and resolve business-process issues reported by the centers.
  • Document resolved cases and propose improvements to support protocols.
  • Collaborate with the internal team to ensure Salesforce operational continuity.
  • Participate in rotating weekend support shifts.
  • Encourage platform adoption through proactive support and clear communication with non-technical users.

About the Company

Multiplica

Consultoría global de estrategia y tecnología

Multiplica helps organizations evolve digitally by blending strategy, design, technology, and artificial intelligence to create business-ready experiences. It works at the intersection of strategic thinking and execution, designing with intelligence, building with excellence, and delivering results that operate and scale. The team integrates with client groups to simplify complexity and turn digital opportunities into tangible impact. With 25+ years of experience, it operates in 9 cities worldwide and has completed over 3,500 projects across multiple sectors. The goal is to convert digital opportunities into measurable business value while maintaining a human-centered approach.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Argentina
Founded
2000

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