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Redwood Materials

Recycles lithium-ion batteries into materials

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • At least 1 year of experience in an enterprise IT support-related role.
  • Experience supporting Human-Machine Interfaces (HMIs), label printers, scanners, and other process-support equipment.
  • Knowledge of IT desktop support, Active Directory, Microsoft Azure, Windows, macOS, and Linux.

Responsibilities

  • Provide support for end-user devices, software, accounts, and workflows for employees and devices at multiple facilities, on mobile devices, and for remote employees in business and industrial settings.
  • Use the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams.
  • Support enterprise endpoints, including laptop and desktop management, domain accounts, software, and printers.
  • Support manufacturing equipment and systems, including Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, and barcode scanners.
  • Provision, maintain, and support Windows, macOS, Linux, iOS, and Android systems and devices.
  • Develop and support Manufacturing Execution System (MES) processes.
  • Troubleshoot, document, and resolve support issues and processes.
  • Escalate trouble tickets to other support teams.
  • Use the IT knowledge base to define and promote best practices and procedures in the enterprise IT environment.
  • Serve as a knowledge lead for enterprise best practices on operational workflows and processes that use technology.
  • Lead enterprise IT projects involving construction, equipment moves, and new technology implementations.
  • Configure and define IT services using technologies such as Microsoft Active Directory, Group Policies, Microsoft Entra, and inventory and warehouse system mobile-device and endpoint management.
  • Travel nationally and internationally as needed; occasional personal vehicle use may be required.

About the Company

Redwood Materials

Recycles lithium-ion batteries into materials

Redwood Materials builds a circular supply chain for lithium-ion batteries. It collects end-of-life batteries and manufacturing scraps, recovers most of the valuable minerals using its own processes, and then refines and remanufactures those materials into essential battery components like cathode active materials and anode copper foil, which are sold to battery manufacturers. In 2025 it added Redwood Energy to repurpose used EV batteries into grid-scale energy storage systems. The company differentiates itself through vertical integration across the full value chain—collection, recycling, refining, and remanufacturing—plus a focus on domestically sourced materials, high recovery rates, and partnerships with large automakers and battery makers. Its goal is to create a sustainable, domestic, closed-loop supply of battery materials to support electric vehicles and grid storage while reducing waste and dependence on imported minerals.

Company size
501-1,000
Company stage
Late Stage VC
Total funding
$4.8B
Headquarters
Carson City, NV
Founded
2017

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