HybridTravel to customer sites is required as needed.
Field ServiceEquipment Field Service
About the job
Requirements
At least two years of directly related, progressively responsible technical experience.
Strong mechanical aptitude and hands-on troubleshooting skills.
Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings.
Proficiency with electronic test equipment such as multimeters.
Familiarity with computer hardware, including keyboards, scanners, and touchscreens, and with system integration.
Working knowledge of Microsoft Office, including Word and Excel.
Ability to lift or move up to 25 pounds regularly and 50 pounds occasionally.
Ability to stand, walk, or otherwise remain mobile frequently.
Responsibilities
Assemble, test, troubleshoot, and repair electro-mechanical components, assemblies, and systems in accordance with technical drawings, schematics, and specifications.
Test, validate, and release new machines to ensure quality and readiness for deployment.
Refurbish machines and sub-assemblies to meet performance and quality standards.
Stage and prepare equipment for installation and deployment.
Develop, document, and maintain quality control, staging, and refurbishment procedures.
Build, test, and verify cable assemblies; perform wire termination, including crimping, and routing.
Execute electrical wiring from motors, sensors, and field devices to programmable logic controller control panels.
Perform pneumatic connections, including solenoids, valves, and associated components.
Support Marketing, Training, Research and Development, and Product Development teams with in-house systems.
Participate in new product introductions, including prototype builds, testing, and feedback.
Open, update, and close work orders accurately in the company’s enterprise resource planning system.
Travel as required to customer sites to support installations, commissioning, maintenance, and service activities.
Provide onsite troubleshooting and technical support to ensure customer satisfaction.
Cross-train and mentor team members to build technical capability across the organization.
Work across all company product lines to support operational and customer needs.
Perform other related duties as assigned.
Desired Qualifications
Prior experience in manufacturing, automation, or field service environments is an asset.
An associate degree in Mechanical or Electrical Engineering Technology or a related field is preferred.
Join the Future of Pharmacy Automation with ARxIUM!
Who We Are: ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.
What We Offer:
Medical, dental, and vision benefits
Company-paid life/ADD insurance
401k
Flexible work schedule and generous paid time off
Competitive salary
About the Role: ARxIUM is seeking a highly skilled and versatile Technician to join our Chicago-based operations team, supporting our full portfolio of pharmacy automation solutions. This role is integral to ensuring the quality, reliability, and performance of ARxIUM’s systems across their lifecycle, from assembly and testing through refurbishment, installation, and field service.
This is an exciting opportunity for a hands-on technical professional who thrives in a dynamic environment, enjoys solving complex challenges, and is motivated to work across multiple product lines supporting healthcare innovation. The successful candidate will play a key role in delivering exceptional product quality and customer experience while contributing to continuous improvement initiatives across the organization.
Essential Functions:
Assemble, test, troubleshoot, and repair electro-mechanical components, assemblies, and systems in accordance with technical drawings, schematics, and specifications
Perform testing, validation, and release of new machines to ensure quality and readiness for deployment
Refurbish machines and sub-assemblies to meet performance and quality standards
Stage and prepare equipment for installation and deployment
Develop, document, and maintain quality control (QC), staging, and refurbishment procedures
Build, test, and verify cable assemblies; perform wire termination (including crimping) and routing
Execute electrical wiring from motors, sensors, and field devices to PLC control panels
Perform pneumatic connections including solenoids, valves, and associated components
Support cross-functional teams including Marketing, Training, R&D, and Product Development with in-house systems
Participate in new product introductions (NPI), including prototype builds, testing, and feedback
Open, update, and close work orders accurately within the company’s ERP system
Travel as required to customer sites to support installations, commissioning, maintenance, and service activities
Provide onsite troubleshooting and technical support to ensure customer satisfaction
Cross-train and mentor team members to build technical capability across the organization
Work collaboratively across all ARxIUM product lines to support operational and customer needs
Perform other related duties as assigned
Competencies:
Strong mechanical aptitude with hands-on troubleshooting skills
Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings
Proficiency with electronic test equipment (e.g., multimeters)
Familiarity with computer hardware (keyboards, scanners, touchscreens) and system integration
Working knowledge of Microsoft Office (Word, Excel)
Strong analytical and problem-solving capabilities
Excellent organizational skills with attention to detail
Effective communication skills (verbal and written)
Strong interpersonal and relationship-building abilities
Ability to adapt and work across multiple product lines and priorities
Education and Experience:
Minimum of two (2) years of directly related progressively responsible technical experience
Prior experience in manufacturing, automation, or field service environments is an asset
Associate degree in Mechanical or Electrical Engineering Technology or a related field preferred
Equivalent combination of education, training, and experience will be considered
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The noise level in the work environment is generally moderate.