Social Key Account Management

Social Key Account Management

Intrepid Asia · Ho Chi Minh City, Vietnam (Hybrid) · Full-time · Posted 2026-11-06

Workplace: hybrid

Department: Social Commerce

Description

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The role

We are looking for a Social Key Account Executive to support the management and growth of brands on live commerce platforms, primarily TikTok and Shopee.

This is an execution-focused role where you will assist in campaign coordination, content planning, performance tracking, and daily account management. You will work closely with internal teams and learn how live commerce strategies are built and optimized.

This role is ideal for someone who is passionate about social commerce, eager to learn, and comfortable working in a fast-paced environment.

Responsibilities

Support Brand Performance

• Assist in monitoring daily and weekly performance (NMV/revenue, traffic, conversion, etc.)
• Prepare performance reports and basic data analysis
• Support promotion setup and execution

Assist in Growth & Campaign Planning

• Support the development of monthly activation plans for live streaming and short video campaigns
• Assist in preparing materials for internal reviews or BD pitches

Content Coordination

• Work with internal production teams to align on livestream schedules and content calendar
• Support brainstorming of content ideas based on platform trends
• Track performance of content and summarize key learnings

Platform & Trend Monitoring

• Monitor TikTok and Shopee trends, features, and best practices
• Share relevant updates internally

Account & Stakeholder Support

• Support communication with brands under guidance of senior team members
• Coordinate with internal teams (production, merchandising, performance marketing) to ensure smooth execution
• Support onboarding process for new brands

Requirements

Who we look for – the ideal profile

• 1–2 years of experience in ecommerce, digital marketing, social commerce, or related fields
• Strong interest in livestreaming and short video platforms (especially TikTok)
• Detail-oriented and organized with good time management skillsGood communication and teamwork skills
• Good English proficiency
• Comfortable working with Excel and PowerPoint
• Strong willingness to learn and grow in a fast-paced environment
• Basic understanding of ecommerce metrics (GMV/NMV, CTR, conversion rate, etc.)
• Fresh graduates with strong internship experience are welcome

Benefits

In return, you will be getting

• Learn from the best CX playbook in the industry, and work with the most sophisticated in-house CX system, where AI increasingly supports you so you can focus on the more complex and high-value added interactions
• With chat being a core part of consumers' decision journey, you will work seamlessly with our other functions to support the business of the brand(s) under your care holistically
• Develop a deep understanding of category- and brand-specific strategy and consumer considerations
• And we support hybrid work, so this role offers you flexibility

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

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Please refer to the Candidate Personal Data Privacy Policy [here].

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