Food & Beverage Operations Management·Confirmed live in the last 24 hours·
Full-timeGloucester, UKHybrid
About the Job
Requirements
Senior leadership experience in festivals, concerts, live entertainment or large-scale event operations, particularly with multi-day, multi-location events.
A proven track record in managing high-profile partners and growing strategic accounts.
Demonstrated success in leading multidisciplinary event teams.
Strong commercial acumen with experience in budget oversight, commercial models or settlements.
Experience in high-pressure, fast-paced live-event environments.
Responsibilities
Lead the long-term strategic direction of the FEP/client partnership.
Maximise commercial and operational opportunities within the client portfolio.
Influence future planning and event strategy with client leadership.
Identify opportunities for new event activity, expanded services or new revenue streams.
Ensure every event strengthens the partnership and contributes to long-term growth.
Lead, coach and develop Event Managers delivering light trail events.
Set clear performance standards, KPIs and delivery expectations.
Build a culture of creativity, innovation and high performance.
Ensure consistent delivery across festivals, concerts and multi-day live entertainment events.
Work with Projects, Operations and Business Development colleagues to secure new live events, expand FEP’s service offerings, and win additional projects or venues under the client umbrella.
Represent FEP as the senior operational leader in commercial and strategic discussions.
Build relationships with promoters, production leads and potential event partners.
Ensure planning, readiness and delivery across winter trail events.
Maintain high standards across food and beverage, concessions, bars and guest experience.
Support onsite troubleshooting and escalation management.
Implement best practice and drive continuous improvement in event delivery.
Support the commercial performance of winter trail events, including budgets, forecasting and settlements.
Identify commercial risks and opportunities to enhance profitability.
Ensure service delivery meets or exceeds commercial expectations.
Act as the senior FEP representative to client leadership.
Build relationships with promoters, production stakeholders and suppliers.
Ensure client expectations are understood, managed and consistently exceeded.
Provide proactive insights, solutions and recommendations.
Work with Food Service, Bars, Catering, Concessions, Operations, Brand Partnerships, Marketing and FEP PAY to align planning, delivery and review phases.
Support organisational initiatives that enhance delivery quality and commercial performance.
Lead the development and progression of Event Managers operating within the client portfolio.
Provide coaching, mentoring and performance feedback.
Support recruitment, succession planning and seasonal resource management.
Foster a cohesive, engaged and motivated team culture.
Identify opportunities for innovation in technology, service, food operations or audience engagement.
Lead post-event reviews and incorporate lessons learned into future planning.
Drive continuous improvement projects across light trail events.
Desired Qualifications
Understanding of promoter relationships, production environments and live-event industry dynamics.
Experience expanding service offerings or growing commercial partnerships.
Knowledge of festival infrastructure, site operations or backstage management.
Experience introducing innovation or new service models to live events.
Job Description
The Head of Winter Events & Trails is responsible for driving the strategic, commercial and operational development of Freemans Event Partners’ (FEP) partnership with leading light trail production organisations, ensuring that every event strengthens the relationship and supports long-term growth.
The role oversees the planning, delivery and performance of all seasonal light trail and entertainment projects, ensuring exceptional guest experience, operational quality and commercial success.
Beyond operational excellence, the Head of Winter Events & Trails is responsible for identifying expansion opportunities, influencing future planning with key clients, and positioning FEP as their preferred F&B and event services partner for future projects.
This is a growth-focused role that blends strategic leadership, partner management, operational delivery and team development, ensuring FEP continues to innovate, evolve and expand within the existing client portfolio.
Job Responsibilities
Strategic Leadership & Partnership Growth
Lead the long-term strategic direction of the FEP / Client partnership
Maximise commercial and operational opportunities within the client portfolio
Influence future planning and event strategy with client leadership
Identify opportunities for new event activity, expanded services or new revenue streams
Ensure every event strengthens the partnership and contributes to long-term growth
Leadership of Event Teams
Lead, coach and develop Event Managers delivering light trail events
Set clear performance standards, KPIs and delivery expectations
Build a culture of creativity, innovation and high performance
Ensure consistent delivery across all festivals, concerts and multi-day live entertainment events
Business Development & Opportunity Expansion
Work closely with the core senior colleagues (incl. Projects, Operations and Business Development) to:
Secure new live events
Expand FEP’s service offerings
Win additional projects or venues under the client umbrella
Represent FEP as the senior operational leader in commercial and strategic discussions
Build strong relationships with promoters, production leads and potential event partners
Operational Excellence
Ensure exceptional planning, readiness and delivery across all winter trail events
Maintain consistently high standards across F&B, concessions, bars and guest experience
Support onsite troubleshooting and escalation management
Implement best practice and drive continuous improvement in event delivery
Commercial & Financial Management
Support the commercial performance of winter trail events, including budgets, forecasting and settlements
Identify commercial risks and opportunities to enhance profitability
Ensure service delivery meets or exceeds commercial expectations
Stakeholder & Partner Management
Act as the senior FEP representative to client’s leadership
Build strong, trust-based relationships with promoters, production stakeholders and suppliers
Ensure client’s expectations are understood, managed and consistently exceeded
Provide proactive insights, solutions and recommendations
Cross-Divisional Collaboration
Work closely with Food Service, Bars, Catering, Concessions, Operations, Brand Partnerships, Marketing and FEP PAY
Ensure seamless alignment across planning, delivery and review phases
Support organisational initiatives that enhance delivery quality and commercial performance
People Leadership & Development
Lead the development and progression of Event Managers operating within the client portfolio
Provide coaching, mentoring and performance feedback
Support recruitment, succession planning and seasonal resource management
Foster a cohesive, engaged and motivated team culture
Innovation & Continuous Improvement
Identify opportunities for innovation in technology, service, food operations or audience engagement
Lead post-event reviews, embedding lessons learned into future planning
Drive continuous improvement projects across all light trail events
Job Requirements
Essential
Senior leadership experience in festivals, concerts, live entertainment or large-scale event operations - with particular focus on multi-day multi-location events.
Proven track record in managing high-profile partners and growing strategic accounts
Demonstrated success in leading multidisciplinary event teams
Strong commercial acumen with experience in budget oversight, commercial models or settlements
Experience in high-pressure, fast-paced live-event environments
Strong communication, influencing and stakeholder management skills
Desirable
Understanding of promoter relationships, production environments and live-event industry dynamics
Experience expanding service offerings or growing commercial partnerships
Knowledge of festival infrastructure, site operations or backstage management
Experience introducing innovation or new service models to live events
Job Benefits
Competitive salary, commensurate with experience.
Bonus scheme
25 days’ annual leave plus bank holidays.
Pension scheme.
Access to FEP’s wider employee benefits programme.
A dynamic, fast-paced environment where you can make a genuine impact at some of the UK’s most exciting venues.