Catholic Charities, Archdiocese of New York

Residential Counselor

Residential & Direct SupportConfirmed live in the last 24 hours

Full-timeStaten Island, NY, USA$23.47 - $25.11

About the Job

Requirements

High school diploma.
Experience relevant to helping individuals with serious mental illness or a similar population.
Good judgment and strong customer service skills.
Ability to manage time effectively and keep the program manager well-informed.
Ability to learn CPR and first aid and maintain certification.
Ability to work cooperatively and patiently with others, both independently and as part of a team.
Willingness to work flexible hours and be available for emergencies.
Ability to remain calm and focused in emergency situations and handle multiple tasks while shifting between responsibilities.
Ability to express thoughts clearly and concisely verbally and in writing.
Ability to work proactively, solve problems, and think critically and strategically.
Ability to respond effectively to crises and manage and minimize agency risk.
Ability to work effectively with others and demonstrate conflict resolution skills.
Ability to assess and respond appropriately to situations, including de-escalating residents.
Ability to meet the physical demands of the position, including ambulating, remaining stationary, occasionally carrying and moving 10 pounds, using stairs, reaching above and below the head, and repositioning during working hours.
Ability to work with clients requiring consistent and comprehensive support under potentially stressful conditions.
Ability to communicate effectively by phone or in person at normal volumes and read correspondence, computer screens, and forms.
Ability to use a computer, including adequate manual dexterity.
Ability to sit and/or stand for long periods and assist clients with daily living tasks such as cooking, cleaning, packing, and laundering.
Ability to work with routine cleaning products and household chemicals and to travel locally by public transportation while escorting clients outdoors.

Responsibilities

Provide case management services to assigned residents.
Implement individual service plans to help residents attain rehabilitation goals.
Provide instruction and services in the 11 service categories through role modeling, guidance, training, assistance, and support, helping residents develop daily living skills such as grooming, dressing, meal planning and preparation, taking medication, shopping, traveling, budgeting, maintaining health care, and participating in social and recreational activities.
Document services and interactions in residents’ case records and maintain complete records by completing required documentation.
Discuss residents’ short- and long-term goals with them regularly and evaluate the services they receive.
Provide ongoing counseling support to residents as needed.
Draft residents’ comprehensive service plans, facilitate their involvement in plan discussions, and present descriptive information about their recent functioning at meetings or conferences.
Coordinate and act as liaison for services identified in residents’ comprehensive service plans, including scheduling, follow-up, collaboration, and referrals for medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal services.
Manage incidents, intervene to minimize potential harm, notify the program manager, and document events on the appropriate forms.
Coordinate residents’ care with agency staff and other service providers.
Attend meetings required by the program or division, or as instructed by Catholic Charities Community Services.
Help maintain the environment in accordance with the program’s design and residents’ needs.
Where applicable, supervise medication distribution and track it with shift and weekly counts.
Where applicable, prepare meals, including setup, cooking, and cleanup.
Escort clients into the community for medical, benefits, and other relevant appointments.
Conduct bedroom and/or apartment inspections in accordance with program requirements.
Document significant building activities and information in the communication logbook.
Ensure building visitors provide identification and sign the visitor log.
Assist with monthly fire drills.
Assist in planning and carrying out recreational activities with residents.
Follow regulations and program guidelines established by the New York State Office of Mental Health.
Follow personnel and residential policies and procedures in the relevant manuals.
Perform other duties consistent with program goals and objectives as assigned by the program manager or administration.

Residential Counselor - 2001556

Catholic Charities, Archdiocese of New York · Staten Island, United States · Full-time · Posted 2026-09-30

Workplace: on_site

Department: Beacon Of Hope

Description

Summary: The Residential Counselor is responsible for the implementation of the Community Residence or Permanent Housing Program by helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may grow toward more independent lives. Major areas of responsibility include good customer service, providing and documenting services, and exercising good judgement in managing crises.

Location: 777 Seaview Avenue, Staten Island, NY 2001556

Salary: $23.47- $25.11

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide case management services to all assigned residents.
Implement individual service plans to assist residents in attaining rehabilitation goals.
Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, training, assistance and support. Work with residents to attain skills of daily living, i.e. grooming, dressing, meal planning and preparation, taking medication, shopping, traveling, budgeting, maintaining health care, and engaging in social and recreational skills.
Document all services and interactions in residents’ case records and maintain the entire record by completing all required and associated documentation.
Engage residents in regular discussions around their individual short and long-term goals and an evaluation of the services they receive.
Provide ongoing counseling support to residents as needed.
Draft the residents’ comprehensive service plan, providing information regarding the residents. Facilitate the formal involvement of the resident in discussing the service plan. Present descriptive material in meetings or conferences relative to the recent functioning of the residents.
Act as liaison for all other services needed by the residents and specified in the comprehensive service plan, which includes scheduling, follow [up, collaboration, referral or any other process necessitated by the client’s service plan. Services include, but are not limited to medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal.
Manage incidents and intervene appropriately to minimize risk of potential harm to all. Notify the program’s Manager and document events in the appropriate forms.
Integrate care of residents with other agency staff as well as with other service providers.
Attend all meetings as required by the Program, BOH Division, or as instructed by CCCS.
Help with the maintenance of the environment consistent with the program’s design and residents’ needs.
Where applicable, supervise medication distribution to residents and track such with shift and weekly counts
Where applicable, prepare meals for residents, by setting up, cooking, and cleaning up such.
Escort clients into the community for medical, benefits, or other relevant appointments.
Conduct bedroom and/or apartment inspections consistent with the program’s requirements.
Document significant building activities and/or information in the Communication Logbook.
Ensure all building visitors provide identification and sign in the Visitor Log.
Assist with conducting monthly fire drills.
Assist in planning and carrying out recreational activities with residents.
Follow all regulations and/or program guidelines outlined by the New York State Office of Mental Health.
Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively.
Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Manager and/or Administration.

Position Type and Expected Hours of Work:

This is a full-time position. Must be able to work flexible/shift schedule and be available for emergencies.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ambulate, remain in a stationary position, occasionally carry and move 10 pounds, ascend/descend stairs, place items above and below the head, and continually reposition during working hours.
Exposure to routine cleaning products and household chemicals.
Travel locally using public transportation, Traverse City streets, and be exposed to outside weather conditions while escorting clients.
Assist clients in daily living tasks such as cooking, cleaning, packing, laundering, etc. requiring moving, transporting, positioning, using cooking utensils, and/or positioning objects.
Work with clients who require consistent and comprehensive support.
Work under potentially stressful conditions.
Speaking and hearing sufficient to communicate effectively by phone or in person at normal volumes.
Vision adequate to read correspondence, computer screen, forms, etc.
Remain in a stationary position at a work station and use a computer approximately 20% of the time.
Ability to sit and/or stand for long periods of time
Good manual dexterity to operate computers.

Qualifications

Education and/or experience required:

High School Diploma.
Experience relevant to helping individuals with serious mental illness or similar population.

Skills, Licenses, and/or competencies required:

Good judgment
Strong customer services skills
Ability to effectively manage time.
Ability to keep program’s Manager well-informed
Ability to learn CPR/First Aid and maintain certification
Ability to work cooperatively and patiently with others.
Ability to work well independently and as part of a team.
Willing to work flexible hours and be available for emergencies as needed.
Ability to remain calm and focused in emergency situations
Ability to handle multiple tasks and shift between responsibilities.
Ability to express thoughts clearly and concisely both verbally and in writing.
Ability to work proactively, problem solve and think critically and strategically.
Ability to effectively respond to crises and manage and minimize agency risk.
Ability to work effectively with others and demonstrate conflict resolution skills
Ability to appropriately assess and respond to situations, including ability to de-escalate residents

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.

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About the Company

Catholic Charities, Archdiocese of New York

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