Outpatient Services Coordinator

Overview

Reports directly to the practice manager. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Completes the admission/registration process and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Resolve any outstanding billing issues. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.
Qualifications

Position Qualifications and Requirements

Required Education:

• High School Diploma or GED.

Preferred Education:

• N/A.

Required Licensure/Certifications:

• N/A.

Preferred Licensure/Certifications:

• ICD-9 and CPT coding knowledge preferred.
• Completion of a medical terminology course is helpful but not required.

Required Experience:

• Minimum of two years of experience in a clinical office, insurance, or other healthcare-related setting.
• Extensive experience in patient registration, front desk operations, and/or insurance-related functions.

Preferred Experience:

• Two to four years of clerical and/or customer service experience, preferably in a healthcare-related environment.
• One year of experience working with third-party payors.
• Experience using computer systems for data entry and reviewing patient demographic information.

Necessary Skills and Abilities:

1. Knowledge of insurance plans, coverage, and guidelines.
2. Ability to obtain insurance authorizations and pre-certifications.
3. Strong decision-making skills and the ability to demonstrate initiative.
4. Exceptional attention to detail and accuracy.
5. Excellent verbal and written communication skills in English.
6. Basic mathematical skills necessary to perform cashiering functions.
7. Proficiency in data entry and maintaining accurate records.
8. Ability to prioritize responsibilities and effectively organize workflow.
9. Ability to manage stressful situations professionally while maintaining a strong customer service focus.
10. Strong interpersonal and conflict-resolution skills.

Age of Patients Served:

• All age groups.

Supervisory Responsibility:

• Number of employees supervised: 0.

Budgetary Responsibility:

• Responsible for an annual budget of $0.00.