IHG

Global hotel company

Cluster Assistant Human Resources Manager

HR Generalist & Employee RelationsConfirmed live in the last 24 hours

Full-timeUnited Arab EmiratesNo salary listedIn-person

About the Job

Responsibilities

Create programmes to foster a positive work environment for all employees and support and administer an annual team member satisfaction survey.
Educate and train managers on human resources disciplines to foster productivity and enhance performance.
Welcome and conduct new team member orientation.
Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
Ensure hotel or company hiring standards and applicable laws and regulations are followed.
Build relations with outside contacts.
Help create the Human Resources department budget and control expenses.
Monitor staffing to manage costs.
Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
Interact with guests to hear feedback and build relationships, understanding how team members can increase guest satisfaction.
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in the local community.
Ensure compliance with relevant employment laws, policies, and procedures.
Conduct an annual human resources compliance and standards self-audit.
Research and investigate workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through employee relations programmes; escalate serious issues.
Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisory issues.
Perform other ad hoc duties as needed.

Day to Day Tasks:

People

•Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey

•Educate and train managers on HR disciplines to foster productivity and enhance performance

•Welcome and conduct new team member orientation

•Oversee maintenance of accurate and up-to-date personnel files and records for all employees

•Ensure hotel or company hiring standards and applicable laws and regulations are followed

•Build great relations with outside contacts

Financial

•Help create the Human Resources department budget and control expenses

•Monitor staffing to manage costs

Guest Experience

•Develop creative ways to inspire and motivate team members to provide guests with a unique experience

•Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction

•Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

•Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community

•Ensure compliance with relevant employment laws, policies and procedures

•Conduct annual HR compliance/standards self-audit

•Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i

•Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues

•Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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