Patient Services Coordinator

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in Denver (Rose Medical Center Campus).

 We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help.

Salary Range: $19.30-$26.00

Pay is based on several factors including but not limited to education, work experience, certification, etc.  As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

Responsibilities

• Greet patients and visitors and provide exceptional customer service in person and over the phone.
• Schedule, reschedule, and coordinate patient appointments, diagnostic testing, procedures, and hospital admissions in accordance with provider and clinic guidelines.
• Manage patient referrals, prior authorizations, pre-certifications, and related documentation; ensure accurate entry and maintenance of patient information in scheduling and medical record systems.
• Handle new patient intake, including gathering required information, establishing patient accounts, and scheduling appointments.
• Communicate appointment details, reminders, and schedule changes to patients, providers, and clinic staff to ensure continuity of care.
• Collect co-pays, deductibles, and other patient payments; assist with financial counseling resources when appropriate.
• Maintain provider schedules, calendars, and related scheduling records.
• Document missed appointments and follow up with patients as needed to reschedule care.
• Collaborate with front office, clinical, and scheduling teams to support efficient clinic operations and an outstanding patient experience.
• Maintain patient confidentiality and comply with all organizational policies, procedures, and regulatory requirements.
• Provide cross-coverage for front office functions and perform other duties as assigned.

Qualifications

High School diploma or equivalent required. Position requires at least 3 year office experience, medical office preferred. Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

Candidates will be required to show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.