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All Lines Technology

Managed IT, cybersecurity, cloud, AI solutions

Desktop Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • At least 1 year of experience as a computer or network technician, or an equivalent combination of education and experience.
  • Advanced knowledge of PC repair and configuration, Microsoft Windows operating systems, Microsoft Office applications, and software deployment tools such as SCCM or similar platforms.
  • Intermediate knowledge of TCP/IP networking concepts, Windows networking, and Windows security.
  • Strong analytical and problem-solving abilities.
  • Advanced written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong customer service orientation.
  • Ability to work independently and collaboratively within a team.

Responsibilities

  • Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
  • Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
  • Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
  • Resolve service tickets in a timely manner in alignment with departmental service level expectations.
  • Support hardware and software upgrades, system implementations, and technology rollouts.
  • Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
  • Support and maintain software management systems, including deployment and patch management platforms such as SCCM or similar tools.
  • Support, maintain, upgrade, and troubleshoot multimedia systems, including projectors, video displays, video conferencing systems, and interactive whiteboards.
  • Provide on-site and remote support for conference room technologies and executive presentations as needed.
  • Develop and implement automated technology solutions using scripting tools such as PowerShell.
  • Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
  • Analyze support data trends to recommend proactive solutions.
  • Develop and deliver end-user training materials and sessions as required.
  • Mentor junior support technicians and provide technical guidance.
  • Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

About the Company

All Lines Technology

Managed IT, cybersecurity, cloud, AI solutions

All Lines Technology provides IT solutions and managed services through a 24/7 help desk, cybersecurity, cloud, endpoint lifecycle management, data center and networking, Microsoft services, AI-driven digital transformation, and IT staff augmentation. Its offerings work by combining proactive monitoring and management of IT infrastructure with security, cloud adoption, and skilled staffing to keep organizations running smoothly; services span from ongoing managed IT and support to specialized projects and staff augmentation. The company differentiates itself as a woman-owned, regional provider with a broad, end-to-end suite of IT services across education, healthcare, manufacturing, legal, finance, and government sectors, backed by local offices in Pennsylvania and Ohio and a commitment to customer-focused support. Its goal is to help 600+ customers optimize technology, secure their environments, modernize infrastructure, and enable digital transformation and reliable IT staffing.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Cranberry Township, Pennsylvania
Founded
2000

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